Kaiser Permanente South Sacramento Medical Center — Local services in Sacramento

I was met with aggression and racial discrimination on 3 south. My father has early stage dementia and instead of understanding his diagnosis, he was labeled aggressive and uncooperative. I am his daughter and my father's medical decision maker. I asked his evening nurse Hanadi to come into his room and explain his discharge instructions and changes to his medication and she refused. Hanadi refused because she stated that she did not want to put on the PPE (mask, gloves and body covering) She stated she wanted me to come to her. I have a disability and had just finished carrying my father's oxygen tank from the parking garage to 3 South as I was told he would need it to be transported home. I needed to sit down. Hanadi refused to come into my father's room and told me "doesn't it make more sense for you to come out here?" I said "No" and she refused to come in the room. Hanadi sat in the nurses station talking to a male co-worker the entire time I needed her assistance discharging my father. Mike another nurse who had no knowledge of my father or his care during his stay obtained his discharge instructions and offered to assist. He put the PPE on and came into the room to explain my father's instructions. When we were entering the room, I heard Hanadi laughing and joking about the situation with the same male co-worker. I told her that I could hear her discussing the situation and I told her she was unprofessional and should not be entrusted to take care of patients. I also asked her if she had refused to put the PPE on for her entire shift. I wanted to know if my father had been laying in the room for hours without being attended to at all. At that point, Hanadi told me "you must have your mask on your ear." Then she stated she was going to call security because I was being aggressive. When security arrived, I explained that there was no threat. I explained that my fathers nurse refused to come in the room to explain the discharge instructions or his medication changes because she did not want to put on the PPE. I also explained to security that I was being racially discriminated against because Hanadi assumed that my family was not worth the trouble of putting on the PPE and doing her job. She deemed us all ignorant and frankly Hanadi was sure she would be allowed to get away with her behavior against people of color. She used security to intimidate me. The 3 security officers that responded left the scene within a few minutes of their arrival; as they agreed that there was no threat. Hanadi wasted their time and resources to retaliate against me for asking her to do her job. This gross display of systemic racism in healthcare cannot be tolerated by Kaiser Permanente and those that employ Hanadi. My father and I deserved better treatment and clarification on his medications are required care before we left the hospital. My priority is to continue to ensure my father is set up at home with the care he needs. However, I intend to inform Kaiser's executive management team and their regional management team of this experience as systemic racism has no place in healthcare in 2024 on any level. I would like to be contacted by Kaiser in regards to this...

I never usually do this however im very disgusted in how I was treated in the Emergency Room. I went on Sunday right after church because I started experiencing bad ear pains, as well as neck & jaw pain. Excritiating headaches. I get colds easily so I’m able to tell when its a cold and when it’s worse. My right ear was non stop popping, ringing and clogged which I communicated to the doctor. I let them know that I babysat Wednesday and both kiddos were highly sick which is why I chose to go into the ER. (I try to avoid the ER UNLESS NEEDED). The doctor was very condescending, asking if I took any medicine and I told him not today because I havent ate & i didn’t want my stomach to hurt (I took medication saturday on am empty stomach & it made my stomach upset). He then smart talked me & talked down to me on multiple occasions. Telling me medicine is usually okay to take on an empty stomach, “What do you think we’re gonna do here other than prescribe medication” because i mentioned I don’t like just taking medicine when the medicine I’ve been taking hasnt been helping. He didn’t test me for strep , covid nothing. He checked my ears, throat & breathing & sent me on my way. Saying “ear pain is normal for a cold”. He didn’t tell me what symptoms to look out for to know if it’s progressing to an ear infection but thankfully I know what ear infections feel like and what to look out for.

It’s disgusting because he was neglectful , told me “its just a cold, you can go to school” “do you pay for school” when I asked for a doctors note for school in case my symptoms worsened WHICH they did. I’m in college and no absences are excused unless I have doctors notice. I called a doctor tuesday scheduled an appt for Wednesday & I had a ear infection. Hearing GONE, ringing & static for days. She said “my ear drum was BULGING like puckered lips”. I do understand at the time the ear infection couldn’t have been there when he did check however it takes 2 minutes to mention to someone what to look out for in worsening situations.

Again im grateful I knew what to look out for but imagine the other kids who don’t and are listening to there doctor & trying home remedies that can just make it worse. I had jaw pain , both ears ended up clogging, head pain AND neck pain which could have been prevented.

I have his name and I won’t blast it on here because I wasn’t raised like that and its not my character. I don’t want no punishment for him, I just would like for him to show a little bit more compassion and work on his tone. I’m not a doctor, never want to be however I knew what symptoms i was experiencing was gonna lead to he SHOULD have to. A lot of people in there lack remorse and the only reason I gave it 2 stars is because the last Who checked my vitals was amazing and nice.

Please do better Kaiser ,...

Awful! My adult son has type 1 diabetes and suffers complications, one of which is a weak vagus nerve which inhibits proper digestion. Stress causes this to worsen at times and causes cyclic vomiting. Can be very serious for a type 1. The ER staff did not seem to understand the seriousness of this. They are standing around chatting and laughing while my son is violently vomiting in the waiting room, babies are crying and old ladies are falling asleep sitting up in dirty chairs. A loud alarm sounded with flashing lights and continued for several minutes without anyone even looking up no interruption in their conversations. Finally code red in restroom (whatever number) over the loud speaker while alarm continues to sound. Finally the staff starts wondering around like they don’t know what any of it means. This goes on for about 10 full minutes before it stops and they go back to their laughter and visiting. We waited for two full hours before my son said he could not do it any longer and we left without being seen. We live 45 minutes away out in rural sacramento county and he needed an iv to rehydrate! It is now the next day and he is still vomiting and getting worse! At least at home he has access to drinking water in between vomiting! Now its Saturday and the only option is that dreadful ER again and he refuses to go through that again and I don't blame him! I am trying to get a mobile iv service to come out to the house to save his life at this point and its very difficult to get on a Saturday and very expensive. Kaiser fails us every single time! It is unfortunately my son’s only option for coverage at his job. I plan to make sure they are all held accountable and every patient in that waiting room was just as upset. Being upset only made the staff treat us worse and be more rude. We have had many horrible experiences at Kaiser including a nurse insisting on injecting my son with an insulin he is allergic too! Then when it escalated into my son raising his voice to avoid DEATH! The nurse being rude and giving him a way higher dose of the correct insulin. Upset she had to walk farther to get the insulin that would not kill him. So then she almost kills him with a large overdose of insulin that left my son frantically sucking down full sugar juice boxes that he stock piled in his hospital cabinet from the many times they served it to him at his meal time (this was during an extended hospital stay in 2019). Being diabetic he should have never been served anything full sugar. Thank God he was though or he would not have survived 18 units of insulin! The most he takes is like 5 units at a time! The place is a joke! We can never let our guard down and have to carefully watch over any time he has to have care through Kaiser. Its...