Residence Inn by Marriott Sacramento Downtown at Capitol Park — Hotel in Sacramento

Please read and be warned. My son and I were relocated to The Resident Inn Capital Park Sacramento Ca Jan. 27 2024. At first it was awesome living compared to the 17 years of neglect, mold leaks toxic living that we were in and now due to my contacting 10 on your side with no time given we were now temporary Residents at the Resident Inn Room 500 to be exact. My story has been on TV a few times this year but it does not cover the whole truth. There were many other SHRA tenants residing there while there buildings were being remodeled however those tenants were part of a different program and they had everything we didn't have. So 1 month into our stay I am already being treated like crap by the staff in the kitchen who only work the breakfast that is offered every morning (1 of the perks) I like cocoa in my coffee and cocoa packets are part of what the hotel offers during breakfast but for some reason I could not get any cocoa. Thinking it was just me going crazy I finally would ask other people to please grab some cocoa for me and sure enough they would always be given some so when that all realized what I was dealing with people started asking daily and sneaking it to me. I started calling the ladies in the kitchen 'The Cocoa N&#^÷' and this continued for the remainder of my stay causing me to break down in tears several times. Still in month 1 here and we had one heck of a storm. I heard loud bangs that I had to try and figure out what I was hearing. I have video of this day and the with me finding the cause of the bang. The roof to the tower I was staying in was lifting. Check there repair records for this year bet you will see roof repair within the last 6 months and it was because of me who has it all on video who informed 'George' that their roof was about to blow off. OK we will skip to month 3. Some of the other SHRA tenants had dogs. The ones in room 600 had 2 dogs and they would use the stairwell as their dogs bathroom spot never cleaning it up ever. I have video of this too that I took right before spending over 6 hours cleaning 6 floors of pee and poo because nobody else would clean it and after entering the stairwell on the second floor having a pee drip rain from above now all over me I had enough and cleaned it by myself with the hotel staff knowing I was doing it and yet never stopped me to take over and do their jobs or to even offer to help. So this all continued till the people left in room 600 so I cleaned for 3 months. Now we will just jump ahead to the end of our stay. SHRA has no heart or care for there tenants and they don't work with you they work against you. Our check out date was for Aug. 8, 2024. I knew this was wrong and that we would be gone way before that but with no help and no time given SHRA lied to the Resident Inn saying I was not wanting to move back into my apartment and that I had no choice but to leave giving the hotel permission to remove my belongings which I never received back. 5 days straight I would check with the front desk to see when our check out date was and would explain everytime my fear of losing what little I still had and being promised that my belongings would be safe and set aside for me if SHRA did change my check out. On July 2nd I left that morning to volunteer at a animal rescue for 9 hours leaving @8 am starting my shift at 9 till 5 pm returning to the hotel @8 pm. My card allowed me to park so not thinking the worse I walked into the lobby. I decided to again check in at the front desk on the check out date and to let them know I will be out the following morning but was informed 'You are already checked out' I asked her to 'Say that again' and so she did ' You are already checked out' I asked 'How is that when I have not personal checked out and my card still works and most importantly where is my stuff?' The manager came to the desk, knew I was checking in everyday for the past 5 days with he himself being the one who had checked for me 24 hours prior to this moment. He escorted my to room 500 and...

This has been my home away from home for 6 weeks. I decided on this place because of amenities. (Heated pool, hot tub, gym, on-site laundry, full kitchen with dishwashers, restaurant service) Due to Covid the gym and hot tub has been not available. I love the security this hotel offers. You have to have a key to enter late in evenings and a key to use the elevator. I love the fact that I was actually at front desk in gym clothes all excited because my normal gym had just opened and they told me they opened their gym that day also, with restrictions. Which the convince! They had A 2 person limit so it was perfect... The equipment was new and such a convenience being right there. Made my bad week better.

Housekeeping ladies are the best of you ask me. To come back on the days that they've cleaned makes you just smile and warm felt for the little touches they add to the room. They keep the place so clean. Even the laundry area is always spotless. Made an immune compromised person like me feel safe. The continental breakfast is..... well with covid kind of sparce, very limited options. I'm not a breakfast person so after first week I never used it

Most of the front staff have been amazing. I've had a couple of issues. One in the beginning of my stay, you and tell he was way too busy to deal with an issue that I have. I came back about 4 hours later to check on resolvement or ideas and he had totally forgot about what my issue was. That was devastating. Made me also feel like I was being such an inconvenience for me to ask for any help or support with my issue (had to do with medical supplies and keeping safe because I had to do a quick flight back home. for 1.5 days) I had a reservation for two days where they could charge 195 a night. Then a lapse in two days and then staying for 35 days. The rate went to 95 a night.. The hospital was paying for my stay, so that was covered. I asked if I could just stay the extra two days and have the monthly rate start after the two days. I would just pay for the two days. He refused to ask anyone and just told me that it would be 195 for the two nights. I wanted to cancel my 35 day stay, I actually was calling around looking for another place. ...Unfortunately the stress of finding another place short notice would have been harder so just delt with it. It's just when I realize myself as just a one doesn't matter to this place. They really didn't care. I thought they would a little more for someone staying so long. I was up there for a medical clinical trial also going thru a lot and all the stress of trying to find another hotel my family wanted me to move on and hope that the front staff would get better. I had to deal with my issue by myself because like mentioned, was too busy to ask or deal with my dilemma. That was my only front desk issue. This worker also ended up leaving the company during my stay. Everyone else was amazing. Erika, she helped me so much with some stuff I had going on! was just the best!

Another thing is watch your incidentals. They like to charge your card like crazy!! This month on the 3rd 5th and 8th each a new charge of 49.99 pulled from card. Most of the charges was 36.00 pulled every other day for incidentals. When I ask the staff, noone know why and says that I'm not seeing it right. So I called my credit card company. Sure enough hard pulls and so they are holding a ton of money for incidentals.

Restaurant was closed. they kept one chef and they did have a very limited menu. Most items of stuff I wasn't interested in. So never tried it.

Laundry was great. was one where you swipe a card. was between 1.75 to 1.50 for washing and drying. I lived having it on site.

Also it's $20 a night for parking. That was a hard one to swallow. If you stay at least a week and you ask they will lessen the amount to $5 a night.

Just little and big things to think about. I'm sorry so long. What happens when you...

I'm an executive assistant. I book a lot of travel. I'm used to it. It's rarely difficult or complicated.

I needed to know if the Residence Inn Sacramento Downtown at Capitol Park has EV charging in its onsite parking garage. The info is not on their website.

No problem, I can make a phone call. Can't be more than 45 seconds, right? "Hello, do you have EV charging onsite?" "Yes, we do / No, we don't." "Okay, thank you!"

So, I dialed the phone number on the Residence Inn Sacramento's website. After listening to the option menu, which lists everything from Reservations to Sales to Engineering, I tried Guest Services.

It rang repeatedly, nobody picked up, and I got sent back to the initial option menu.

I said “agent” and “talk to a human” out loud, so naturally, a robot asked if they could help. I said “parking” and it spent several minutes trying to convince me to go to the website, where I had already read all the information available regarding parking. "Can I text you the information?" offered the robot. “No,” I said, and the robot launched into a lengthy and irritatingly condescending explanation of how to find and navigate the hotel’s website. I was then sent back, once again, to the option menu.

I tried Reservations this time. After the bot interrogated me as to names and reservation numbers and Bonvoy membership numbers, none of which are relevant to the purpose of my call (basic information about amenities, not amending the booking), I was finally connected to a human being… who struggled to understand what I was asking.

"Hi, can you tell me if there is onsite EV charging?" I asked. [[Confusion.]] "In your parking garage, are there EV charging points?"

She started reading me the info off the website (there is onsite parking, $25 daily, one car per room…), which, again, I had already read, I let her know I already had that information; I just needed to know whether there are EV charging points in their parking garage.

She still didn’t understand what I was asking, so I explained that the guest would have an electric car and we need to know whether there is a place for him to charge his electric car in the hotel’s garage. She at last understood what information I required, but she didn’t know (this is how I found out that the phone number for the hotel listed on the hotel’s website and on google is, in fact, not the hotel’s phone number, but rather the Marriott central call center) and that I would have to call the front desk.

I asked her for that number or the extension for the Front Desk. She said she doesn’t have it. I asked her how I am supposed to call the front desk without the number for the front desk. She said I would have to call the same call center number and to select the first option. I told her that Reservations is the first option and I was, at that moment, speaking to Reservations. I let her know that “front desk” was not among the options in the option menu, which makes sense because it’s a call center and not the hotel!

I once again asked her how I can get in touch with the front desk for this specific hotel, and she just kept telling me to call the original number. The number for the call center. The number at which the responding parties do not even have access to look up the correct phone number necessary to get me the information I need. Telling me to select an option which does not exist.

I had pressed '1' to elect to answer a survey. Instead, the call simply ended as I waited on the line.

Absolutely smashing system,...