Lotus Nail Bar — Local services in Safety Harbor

I thought I found my new nail salon. Every time I find a good one, they change management or the staff changes and it goes downhill. This was my 8th visit to Lotus Nail Bar, not my first. It is close to my home and until now we’ve had such good service and I expected the same this visit. Usually, I go get my nails done and my husband and son come with me and they get a pedicure. Someone different did my nails than I’ve ever had. I believe her name was Kim. When she started, first she told me I needed to do the Powder dip because it would be better for my nails and most of their clients do the dip powder and why wouldn’t I try it. I said no, I just wanted a fill. Then she started to do my nails and she said they were old and I needed them replaced. I told her no, I just had a new set right before Christmas. Well she continued to pry off my nails with a nail tip, which really hurt and then put a new set on anyways. I should have gotten up and walked out as soon as she came in because she wasn’t happy and didn’t even say hello. She was out and someone made a phone call to her and she had to come back in the shop from someplace. She threw her bag down and started my nails. So, I gave this review a two because she did a good job. I like my nails. However, when I got to the register they were going to charge me $65. I usually pay $35. She charged me to remove my gel.. well how else would she fill them. No one has ever charged me to remove the gel when I get an acrylic fill. Then charged me for a full set after I told her no and she continued to do it anyways. The lady at the front took $10 off which I appreciate, but I really don’t like being taken advantage of. When I complained about the price, she lied to the lady at the front and said I told her to put a new set on. I will put up with a lot and don’t complain often, but I will not be quiet when someone...

Rude Rude Rude. This shop TALKS TRASH ABOUT THEIR CUSTOMERS during service. I speak 4 languages. I'm Asian, and they assumed I wasn't Vietnamese. Diana was the nail tech assigned to me. I asked her not to use the drill on my feet to remove gel polish because it hurts me. I told her another easy technique to use since I grew up with my parents owning nail shops and I've been getting my nails done for over 20 years. I know the short cuts these nail techs like to take to get you in and out quickly compromising quality and your nail health. Diana then spoke in Viet to the workers talking smack about me that she didn't have the audacity to say to my face in English. I immediately expressed how uncomfortable I was. The gentleman owner asked me what's wrong. I told him, "I don't like her attitude, I understood everything she said about me, it's incredibly rude!" As I gathered my items to leave, Diana walked past me still saying rude things underneath her breath just loud enough for me to hear. I told her, “Hey! I can’t believe the way you talk about customers, say it to my face in English…” Awkward silence followed throughout the shop and I walked out shaking my head. It always takes me many shops before I find the right fit. Don't enable bad behavior by allowing these nail techs to run you. If you have a request, they should honor it without attitude. Otherwise, walk out! These shops are a dime a dozen. There's always someone in the nail business that will treat you right. If you ever wonder if these nail techs are talking about you, shamefully they...

I was excited to try a new salon that was convenient to my ride home from work, so I tried Lotus! When I first arrived the receptionist seemed kind and told me where to sit. Kim, did my nails. I wanted to do a color but felt a little pressured to do pink and white, it was $5 more (I am guessing that’s why she was pushing it) it made me very uncomfortable. Her demeanor was very cold, short and rude. I tried to make conversation and be friendly but she was not having it. I respect if you aren’t a talker but there is so reason to be rude or cold. Especially, to someone you are wanting to tip you for your service. I tried explaining that my nails were crooked and the white tips were not even but she just tried telling me it was my nails. My nails have nothing to do with an uneven dip of a tip. At this point, I was frustrated because she was so cold and rude and was visibly annoyed. I told her I disagreed with her. She did a complete 180, tried to fix it and started talking and showing me pictures of her family. I appreciate her trying to fix it and being nicer but wish she would have been more welcoming from the beginning. I am a mom to a toddler, work and am in school. I never do anything for myself and was looking forward to pampering myself. Not being treated like I was. I gave her and the lady who did my pedi a 20% tip because the lady who did my toes was sweet and kind and that’s just who I am. But, I would never go back or...