Minnesota Department of Revenue — Local services in Saint Paul

I filed taxes early April 2024, they were accepted second to the last week of April. Second week of May we received our notice that my husbands taxes were adjusted and I was eligible for injured spouse/non liable spouse They gave him his new amount, break down of everything, and 2 days later I got a letter stating that my taxes have been reviewed, adjusted and are done and processing. It's now August 6th 2024. Talked with the irs yesterday, and they stated they are manually issuing my check. Guys said tops a week. I then let the customer service man know this is my 5th to 8th time calling, that I have all my notices, my husband taxes are done and adjusted and approved. Mine also are. Literally all you have to do is press "APP"in your system to send my check out, but yet it don't happen... all the transcripts on all your sites state the same... why do you people pretend that you care and are doing something, when in reality your reading off a already made script, that you guys follow and do to make it look like your actually doing something and care..? I bist my butt in life, my passion is politics, government, people and society and what I can do to help people... but yet I have 5 children, 9 total, working, school, kids sports, kids school, appointments, ect... and I go back down the rabbit hole cause instead of hiring more people to help, you ignore the problems and things get worse. Those who try go back to square one and lose everything and then the irs stomps on them more when they are down. 😭 it's not fair... I know you all are busy... I know your line of work... but if it's that bad, then hire me..! God knows I ain't seeing my taxes soon, and could really use more money to...

I called back in March to cancel an incorrect electronic payment for my income tax (2800) - that I immediately sent an amendment in for and a correct payment amount (300) was scheduled. (HR Block assisted me in correcting errors from my employer and in my TurboTax tax return. This is what they advised and what you're supposed to do when filing an amendment for your tax return.) The person I spoke with at MNDR said it was handled and the incorrect amount wouldn't be charged. My amended amount was charged this past week, and today the first larger incorrect amount is pending in my bank account - overdrafting my account. They failed to cancel that initial incorrect payment and now I'm financially paralyzed. They can't cancel the charge or credit me back right away until they confirm my amendment?? The payment shouldn't have gone through in the first place. They've acknowledged their mistake, acknowledged that I DID cancel the initial payment, and apologized, but they can't tell me why the 2800 payment still was charged. This will take days to rectify the amendment and I'm not sure how long to get my money back. Meanwhile I'm unable to do anything more on my end. I've put a "stop payment" on my bank, which could take up to 3 Business days for it to process if they'll even stop a payment going to MNDR. MNDR is going to pay me back that service fee with my bank. I've frozen my bank account. I'm going to be charged overdraft every business day and any other transactions that processed after the false payment. I think my bank will rectify that. I was going to put a deposit on an apartment in tomorrow... Overall they're doing what they can but the fact that this happened in the first place is...

My mother, who doesn’t speak English, has received her Minnesota tax refund check in the mail. However, she had misplaced it somewhere at her home and she couldn’t find it. Therefore, I called the Minnesota Department of Revenue to reissue a new check. Such a wonderful woman, whose name was Susan, answered my call. She was very nice, super professional, and super helpful. Since I called DOR on behalf of my mother, my mother (who doesn’t speak English) had to identify herself and grant me permission to speak on her behalf, but Ms. Susan got an interpreter on the phone. However, due to a network malfunction, Susan lost her connection and we got cut off, with our issue not being resolved yet. While the interpreter and I were still on the phone, Ms. Susan called me back four times to get a hold of me but unfortunately couldn’t come through as I was already on the phone with the interpreter. Ms. Susan has left a voicemail with a phone number to call back after her calls weren’t being answered. I called the number, and as I was on hold, Ms. Susan called me back for the 5th time, and I was so glad she called me back because if she hadn't, someone else would’ve answered my second call to the Department of Revenue. Long story short, Ms. Susan went above and beyond to help us and resolve issues we’d called for. Thank you so much, Ms. Susan, for all you’ve done for us, and I wish every company or public office had a lot of people like you. Thank...