Batteries Plus — Local services in Saint Peters

Just wanted to give your employee "ADI" a BIG THANKS for taking care of me late afternoon on Monday, July 4. He went way out of his way to take care of me and did a GREAT job.. Please allow 'ADI' to train the rest of your employee's.. I called Seth last week, as he always takes care of me and he told me to bring in my APC 1550 Smart-UPS and they would replace my 4 batteries in it.. I came to his store on Friday evening to drop off the 1550 and 2 APC 750's.. I asked to pick them up on Saturday morning.. All 3 gentlemen scattered around about how to change out the batteries on the 1550... They called me 15 minutes later and said they are unable to replace the batteries, as they are glued in there and they cannot get them out.. I explained to them I have brought several of these into this store and they are easily replaced.. I was told I would have to wait until TUESDAY to talk to Seth.. I explained I needed it to keep my servers up, but was told I have no other option... I went to the store to pick up the (2) 750's late Monday afternoon and 'ADI' helped me and brought out the 1550. I explained to him what I was told and he apologized and asked me if I was in a hurry, that he could change the batteries out right now.. I watched him remove the batteries (that I was told by 3 other employees, could not be removed) and with 15 minutes, I had new batteries and was on my way.. THANK YOU SETH FOR ALWAYS BEING THERE FOR ME AND THANK YOU 'ADI' FOR RESCUING ME... I APPRECIATE HIS AGGRESSIVENESS TO HELP AND PLEASE ALLOW HIM TO SHOW THE OTHER EMPLOYEE'S HOW TO RELEASE THE 2-SIDED TAPE THAT KEEPS THESE APC's BATTERIES IN...

The customer service here is not good at all. I've been to this location twice for a mobile phone screen replacement. The first time I went was not a good experience, I pulled up the online price quote but they wouldn't honor it unless I scheduled an appointment online. I immediately pulled out my phone and scheduled the repair appointment while I was standing there, in front of the store representative. I then I asked the store rep if he needed the promotion code and he said no because he already knows the code. Their customer service was not upbeat or enthusiastic at all and they simply did not care.

Thinking that my first experience was probably a fluke, I gave them another try. On my second visit for a mobile phone screen replacement, I provided a $15.00 off coupon only to find out that their high taxes and fees came out to the same rate as their $15.00 off coupon. With both of my experiences being negative, I've realized that this particular store location lacks a positive customer service environment. On both occasions I left feeling like my business was not appreciated from the manager on down to the store floor employees and on both occasions I was never greeted for my business nor was I thanked for...

I have been to this repair shop multiple times and have always had good results when working with Avi. However, this most recent time coming in I was handed off to another employee. I got back to the store to pick up my phone and was told me to go to the back with them. My phone was on the desk looking exactly the same and they told me “this was the guide I was using”. They proceeded to show the me the youtube video they were watching to fix my phone. she said the screws were stripped and then tried to imply that I bought my phone from facebook marketplace when I got it from an AT&T store. She told me that she was not comfortable doing the repair, which I understand, but then looked me in my eyes and said “I bet you were really excited.” Followed up with “Have a good night.” While leaving the store she said “we’re not gonna charge you”. As if there was anything to be charged for. The last several times I had been, the process usually took an hour and was fixed. When leaving the store Avi assured me that a new screen would solve the problem. Enjoyed coming in the past but will not...