Salon De La Paz — Local services in Salem

I scheduled an appointment for a luminary fill with Kenzie four weeks in advance. When I arrived for my appointment, there was no one to check me in at the reception desk. Five minutes after my appointment time, I texted Kenzie to confirm my appointment. She replied she was in an employee meeting that was running late, and she would be right with me. Five minutes later (10 minutes after my appointment time), a young lady walked into the salon and greeted me, asking if I had been helped. I replied I was there for an appointment with Kenzie. The receptionist replied she would tell Kenzie I was there, went to the back of the salon, and returned and said Kenzie would be right with me. I waited an additional 10 minutes (20 minutes past my appointment time), listening to Kenzie and the other employees laughing together behind a closed door at the back of the salon and got upset. I told the receptionist if Kenzie wanted to do my nails, she should reach out to me. When I went to the door, I changed my mind and told the receptionist, "Actually, I won't be coming back. I'm that upset!" Kenzie never reached out to apologize. I will never return to this salon. BTW, previously they increased their prices 20% without informing clients. I found out about the $15 increase upon checking out after my nails had been done. I was unprepared for the increased price, but I took it in stride and returned four more times. This disrespectful experience sealed my decision to...

Made an appointment because my normal bail place was booked out, they did get me in quickly and I appreciated that, their prices were good, the place was clean the cons were the lady was rude (I will say I was late for me appointment my fault yes, however I offered to reschedule my appointment, they said no, I apologized and left a significant tip because their time is valued) at the appointment she huffed and puffed slammed polish down when she couldn't find the color i asked for, mumbled under her breath spoke about me in a different language not knowing i understood her, she accidentally cut me a few times then replied "I don't know how that happened" and got frustrated when I asked her to shorten the legnth she made statements about how that would take time (I offered multiple times to reschedule my appointment or cancel) my nails aren't the Almond shape I asked for and they are different lengths, as well as thickness is different, I sat in the chair and cried as she was doing them for the way she made me feel (I've gotten my nails done for over 5 years this was the worst experience ever I have never felt so much tension and hatred by someone, (I was late yes but not that late i wasnt entitled) I'm giving 2 stars because she did provide the service, the nail art is what I asked for, but I truly hope she can give grace and understanding to others and be...

My disappointment with this place is immeasurable in a such way that I don't know where to start. Our daughter Bianca asked as a birthday present to do luminary on her nails and then we chose this place because she had already done it and liked. Unfortunately the person she did last time was not available so we booked with Lindsey Ivie. Our daughter arrived excited and happy but then the nightmare started. We had to wait 30 minutes to be attended. Finally our daughter was called. After finishing our daughter was very upset because her nails were only painted (very poorly painted by the way) and not what she wanted (luminary). My wife talked to Lindsey about doing the extension/luminary (which was what we were scheduled to do) but she told my wife that she didn't have time to do it! even though there was no other customer waiting (it would have been enough time if she did what we had requested and was not delayed 30 minutes). End of story, my daughter on her birthday left crying because of bad service and total lack of consideration. Unfortunately that was the gift she got and I paid for it. I am at your disposal for any clarification on...