QDOBA Mexican Eats — Restaurant in Swampscott

On Sunday, November 10, I placed an order through Uber Eats for a bowl, but what I especially wanted was for the bowl to have soup (gambo) in it. I tried to find the option to add soup to my order, but I couldn't find it. After searching and searching for how to do it, the order was sent without me realizing it. I tried to cancel the order, but the app wouldn't let me… I wasn't sure which restaurant location my order was sent to, so I called all the Qdoba stores I knew of nearby to ask them to please cancel my order or add the soup, and I gave them my credit card information to pay for the addition. First, I contacted the Boston store. The person who answered was very kind and willing to help me, but they couldn't find my order, so I called the Malden store. Again, the person who answered the call was extremely kind and willing to solve my request, but unfortunately they didn't have my order either. Finally, I contacted Qdoba in Swampscott, Massachusetts, and my order was there… It was the worst experience of my life. The supervisor answered me, I kindly asked her to please add the soup to my order, she told me NO she could, then I asked her to change one of the additions I made for the soup and she told me NO she could, that I should place the soup order again through uber eats and pay again the excessive delivery cost because she couldn't help me in any way… I kindly asked her to please be more flexible because the only thing I was interested in with the food was that they put soup in it and she answered me with a resounding NO… if you want soup come get it if you don't have the money to pay for the delivery again… I felt completely mistreated because it was not just her words but the strong and humiliating tone she used with me…. Even so, I tried to remain kind and asked her to please make an exception just this once since I am a big Qdoba customer and I even worked at one of their stores and my brother-in-law still works with them, looking for some empathy from the supervisor because I was a Qdoba member in the past… The Supervisor got even more aggressive with me and yelled at me that she didn't care, it was terrible… I was speechless and preferred to end the call because I started to cry uncontrollably… I felt very mistreated, it affected me too much, I had never been humiliated or spoken to like that for just a request… she could have been kind without accepting my request. I preferred to cancel the order and lose my money since I was afraid that this woman would do something bad to my food. It is clear that she does not care about the company or the customers and how unhappy she is in the company. I think she took her frustration and...

I placed an order for pick up and I get there and my foods not on the pick up counter a worker there asked for my name I told him and he asked if I was sure it was for this qdoba I showed him my phone and the address was correct and told him my name and that I ordered a mini bowl so then he proceeds to tell me someone must’ve taken it so I’m like ok and he stands there for a min then I proceed to ask so what am I supposed to do if someone stole it I paid for it and he stood there like I was supposed to just leave empty handed or like I work there and I’m supposed to fix it so when he finally realized his job he proceeds to make a new bowl barely gave me any time to even to put in everything I wanted walks away and just handed me a bowl with just rice steak and lettuce my original order was with queso, sour cream, cheese and Chile corn salsa and...

I am extremely grateful for the quality of service qdoba branch in swampscott is offering to the general public. The employees are very courteous. The place is always neat. The foods are delicious. I truly enjoy dining at qdoba in Swampscott.i usually dined in but when I am in a rush I I took out my food.I also love the fact that they are concerned about allergies customers might have.My friends in the surrounding towns switched from chipotle to qdoba branch due to positive experiences they received and the delicious meal they had at the awampscott branch.

Kudos to qdoba...