Absolute lock & Safe — Local services in San Antonio

Sooooo I paid $90 for a shell for my car key remote to replaced ... my shell finally comes in after 3 days only for the most unprofessional thing to happen . The guy I originally gave my key to started working on my key all of sudden he leaves and this younger guy comes in and takes over right there I knew something bad was fixing to happen . What do you know the younger guy starts asking me all the questions bc he didn’t take apart the key himself. The only thing that was damaged was the shell well the first guy didn’t try to put my chip in , he just put the key together and left the younger guy explains to me that the glue that I used covered my chip ... he said he was trying but I felt like he was rushing but I did UNDERSTAND THAT WAS MY FAULT . Here’s why I’m mad, the only way I could get my key fixed was to use ONE piece of the shell SMH he then tells me that it is their fault bc they didn’t Check the key first before I paid , I BROUGHT THE KEY UP THERE FIRST I don’t know how this happened but now I have a weird key a new bottom and old piece and old key smh only way for them to fix it is if I pay for the whole thing . W O W . I’m upset bc I really liked the guys there on the first day I don’t know about the two I just got...

I ordered a keyless remote last Saturday they told that my would be arriving on Thursday,I'd called on Friday afternoon to check if the remote arrived, they said yes it was there,so I told them that I'll be there on Saturday,so when I went to Absolute Lock&Safe office, they told me that the remote hadn't arrived and to check on Monday to see if it arrived. VERY DISAPPOINTED.......

BAD CUSTOMER SERVICE So finally my remote control came in,but it was cracked.So I talked to the guy behind the counter and he said , sorry about that bro, and nothing else he could do. So you couldn't order another remote control or give a discount, something besides "sorry bro" it's just frustrating,but that's not the end of it, I also had a key made last week but it didn't, so I also talked to the guy about it and he made an other one,but I came home and check the key to see if the key worked,Guess what it didn't work..... VERY...

Good company. Liked the service and Steven was extremely helpful and informative. Im just giving 2 stars because before coming out he didn't disclose the price to diagnose and travel. The problem at hand he couldn't fix. I basically paid $85 to have steven tell me it needs to go to the shop. I would give 5 stars if that travel/diagnose price information was disclosed to me. So I could've made a fair decision to whether if I wanted the service or not. however he had good customer service so I didn't give him a hard time. I understand he really tried and...