Bath & Body Works — Local services in San Antonio

Customer service is trash. I usually go to Bandera and 1604... but my daughter wanted to go to Spencer's.. so we came to the Ingram bbw. My other daughter warned me that the staff here are miserable but how bad could it be right?? Well we get to the counter - and the lady (light complexion, thick and a little bit of attitude) acts like she's gonna take us, but instead instructed the other cashier to take us. Well my daughter forgot her coupon and mentioned " I forgot my coupon Mom" -so I allowed my daughter to use mine.. I never asked "Can I reuse it, ... never even said a word about using it twice. Then attitude lady that didnt wanna help us spoke up and said "YOU CAN ONLY USE THE COUPON ONCE"!! No one even asked or was talking to you- you should've chimed in when it was time to ring us up. This is why everyone i know doesn't shop at this bbw. Just keep going to NS. Also keep the urgency you have to speak up when no one's talking to you ,yo help...

I had such a great experience at Bath & Body Works thanks to Mark. I came in needing help with a return and a pricing issue, and he handled everything with so much care and professionalism. He made the whole process quick, easy, and completely stress-free. He not only helped me return my items without any hassle, but also noticed that a discount hadn’t been applied properly and made sure I got the correct deal. That kind of attention to detail is rare, and I really appreciated it.

On top of that, Mark was genuinely kind, knowledgeable, and had amazing recommendations. He listened to what I liked and helped me find scents I wouldn’t have picked on my own but now absolutely love. His customer service was top-tier, and he made me feel like a valued customer the...

I enjoy using some of the coupons sent to me through the mail from bath and body works because majority of the time it's the only time I'll get to really try and use the products offered. The scents most of the time are blasting and nice. Some are just too food related. But the prices have risen tremendously leaving me again reluctant on purchasing without coupons. They offer a "FREE" Product but in reality you have to purchase about 10.00 just to recieve it. And of course they'll always charge the more expensive one to you as in most places do. But again at least I get the chance to try a few new things for future purchases. The employees are all pleasant and...