Frost Bank — Local services in San Antonio

4 Stars for Frost in general. 1 star for the rude and unprofessional teller that deposited my check on 6.3.19 between 8:45am and 9. She didn't say Hi, welcome to Frost or anything. The plastic window covering the canister wouldn't come down and I called the teller and she answered with a Snarky Yes, Ma'am. I told her the situation and the window came down. I deposited my check and she didn't come back and ask if there was anything else that I needed and she didn't say Have a nice day. My Partner makes most of the deposits but Occasionally I do as well. My Partner and I have banked here for 11 years without issue at multiple locations. I get that someone may be having a bad day or issues at home that spill over into your job. I even get that you don't like every customer you have to deal with. I was in customer service for many years and I didn't like every single customer I dealt with either. I always tried to treat the customer with fairness and equality regardless of how I personally felt about them or what ever challenges I was having that day. Please don't take it out on your customer it's usually not...

Fifteen years ago, I raved about this bank. Something changed drastically and I hate this bank. We've been treated like crooks for withdrawing our own money, serviced like a toilet, and most recently we drew a cashier's check that the bank forgot to sign so we our vehicle purchase was delayed. Horrible service. Wish I could recommend a better bank but they all have gone down the drain. Selfish, greedy and inconsiderate. (Edited). Went back to get signature and did not even...

Tellers didn't know what to do with my draft when I walked into the lobby. management couldn't help. personal bankers couldn't either. wasted my time! you do not have any business being a manager if you don't know what your tellers normally should know. the gentleman that I usually deal with was great. but if he's gone on vacation or for whatever reason, a manager should know what...