My Mom had an issue with a fraud and needed help so she walked in seeking a rep to help her. The young woman with long black hair basically insinuated that my Dad was having an affair and had a secret bank account that my Mom did not know of, this accusation was so disgusting and horrible that my Mom ended up leaving in tears. What kind of customer service is this? What does that say about the type of employees that this "home based" bank hires? And how does someone get away with treating people like this? I for one am glad that I bank with Bank of America where they truly put customer...
Read moreI was recommended by: Mr. John Morales to see Chris at this Bank. Chris and John Morales are very professional bankers. I highly recommend Frost Bank due to the way that they explained their services and customer service courteous service. I am very glad they have these two individuals...
Read moreVery long wait time in the drive thru. Waited over 20mins with no one addressing me. No hello, sorry about to wait, not one word for over 20mins. A Commercial bank user came 15 mins after me and was helped immediately. Waited while 6 others came and went. Very...
Read more