James Avery Artisan Jewelry — Local services in San Antonio

One of the co-managers here at the Alamo Ranch location named Letis or Leti is horrible. My mother had back surgery, had had two forms of cancer, is disabled, not to mention she is in her 70s. There was a significantly long line today, and in prior visits, my mom has been helped at the handicapped window. Now mind you there is a handicapped sign/placard for parties who are disabled. Right off the bat this “greeter” or co-manager had an attitude. After advising this woman that my mom has been helped at the handicap window in previous visits, she told my mother and I that all the cashiers were busy. She told her to go to the back of the line. My mouth dropped because being in the customer service industry I would never speak to someone like that much less a disabled party. After much heated words, and biting my tongue, I noticed another woman with a cane standing in line. When I was exiting she gave my mother the ugliest look and as I watched her she said to my mother, “Have a good day!” I asked her why she would look at my mother that way. She said, “I was talking to HER telling HER to have a nice day.” I asked her, “Didn’t you see the other lady with with a cane in line?” To which she replied, “SHE didn’t have a problem standing in line.” Apparently I was the bad guy and one customer said, “I was making her shopping experience there unpleasant,” then later threatened to knock the mask off my face. Another customer with her two daughters told me, “Calm down this is a jewelry store.” 🤯 She allegedly asked the other manager to come out and help my mom. All of this could have been avoid had she inquired with the other acting manager, she has a unique name that starts with an “M” and was amazing, to assist or better yet perhaps she could have jumped on a register to help the staff. I guarantee you had it been her mother or the peanut galleries mother they would have acted in the same fashion. The other manager just kept apologizing and I told her there was no need for her to apologize. This Letis or Leti works for arguably one of the most popular jewelry makers/store in Texas. I cannot believe that you would want someone like this person who has zero customer service skills, zero compassion, and legitimately looks like it pains her to smile, representing the James Avery name. As I exited she had to get one last jab in at me and told me, “Ok you’ve been helped Goodbye!” I pray Letis or Leti gets help or finds another line of business because customer service is...

Short story: Great selection and jewelry. However, terrible customer service.

Long story: The selection of the jewelry is great. Everything was in order and many new styles were up to date. My issue is with the customer service.

I know they have great Google reviews so I specifically chose this store. I was greeted warmly by two employees. Earlier that day I had called to place a charm on hold. I assumed it would be considered an order, so when I walked up to the counter (after a curt "What can I do for you?") I thought I had an order. I said "Hi, I have an order for myself. It's one charm." The employee gave me a rude look. Not "confused-but-still-listening" look. It was a "okay-and-" look. Her face quickly changed when she said "Okay, was it online or what?" I said "I called earlier today-" but didn't get to finish my sentence when the employee said "So it's on hold. What's your name?" I assumed she just wanted to be quick about this. I wouldn't have minded it if she hadn't looked at me as if I were not speaking English. I laughed it off and continued to spell my first name. She said "Okay what?" I assumed she wanted me to spell it again but instead my friend (that I took with me) caught on that she wanted my last name. Instead of saying "Okay and your last name ma'am?" She kept giving me an ugly look. I gave it to her and she said "Okay one second." She came back with the charm and was suddenly a happy-go-lucky employee. "Can you get you anything else? Would you like any more tissue paper or need it as a gift? Everything look good?" I smiled and said "Looks great. No." I swiped my card and left. At first I thought that her rudeness was all in my head, but once we got out of the store my friend looked over to me and said "Did she seem rude to you too?"

I don't always judge one store by one employee, but if you don't enjoy what you do or at least pretend to be courteous, do not work in retail. I'd be happy to elaborate on who exactly the...

The woman with the USAA drink holder, in her 50’s or 60’s, who was a greeter, was very rude to me. I was going to stand in line outside to wait until the store opened and she was very rude. She said “we all work here”, referring to her and the rest of the employees trying to get into the store. She was telling me not to come in, why would I want to go in, I was just going to stand outside and wait. She does not look like she wants to work there. I didn’t realize they didn’t open until 11, I thought they opened at 10 and had been waiting in the parking lot since 9:15 and got in line like 5 minutes until 10. Perhaps she was in a rush or running late but she didn’t have to be disrespectful to a customer. I still went in and made a purchase and was treated very well by the employees who helped but she was still not warm or friendly to me or very many other people there. Please disregard my previous post, I could not edit it. I definitely think she would benefit from some coaching, it’s the holidays and it can be a stressful time but if she’s going to treat people like that, it only adds to the stress. I also have to work during the holidays and I know we would rather be home but we need to be positive and a light...