Rooms To Go — Local services in San Antonio

Dear Rooms To Go Customer Service,

I hope this letter finds you well. I am writing to express my deep disappointment with the level of customer service I have received from Rooms To Go. As a loyal customer who has made several purchases from your store, I expected a much better experience, and unfortunately, my recent interaction has left me extremely dissatisfied.

A few months ago , I purchased a dining table from your store, expecting high-quality furniture that would enhance the aesthetic of my home. To my dismay, the table began peeling paint within the first few months of use. This issue not only affects the appearance of the table but also raises concerns about its overall quality.

I promptly contacted your customer service department to address this problem. Regrettably, the customer service I encountered was far from satisfactory. The representatives I spoke with seemed disinterested and offered little assistance in resolving the issue. This lack of responsiveness and willingness to assist customers in need is unacceptable.

Furthermore, despite my efforts to bring this matter to your attention, I have yet to receive a satisfactory resolution. The peeling paint on the table has become increasingly worse, making the table look unsightly and cheap. It is disheartening to see that a significant investment in furniture has turned into such a disappointment.

I believe that it is crucial to uphold the reputation of your brand by ensuring that your customers receive the high-quality products and service they deserve. Unfortunately, my experience has fallen far short of these expectations, and I must express my deep dissatisfaction.

I kindly request that you address this issue promptly by either replacing the table with a new one that meets the expected quality standards or providing a suitable solution that rectifies the problem. I believe that such a gesture would not only demonstrate Rooms To Go's commitment to customer satisfaction but also restore my faith in your brand.

If this issue remains unresolved, I feel compelled to share my experience with friends, family, and the broader community through online reviews and social media. I genuinely hope it doesn't come to that, as I believe Rooms To Go can do better in terms of both product quality and customer service.

In conclusion, I implore you to take immediate action to resolve this matter and ensure that Rooms To Go maintains its reputation for providing quality furniture and exceptional customer service. I look forward to a prompt and satisfactory resolution...

I cannot express enough gratitude for the exceptional service provided by Sarina at the Rooms to Go in San Antonio. My wife and I were in desperate need of finding the perfect sofa and loveseat to complement our living space, and Sarina went above and beyond to ensure we found exactly what we were looking for.

From the moment we walked into the store, Sarina greeted us with a warm smile and a genuine eagerness to assist. She took the time to listen attentively to our preferences, asking insightful questions to understand our specific needs and style preferences. Her extensive knowledge of the furniture inventory was evident as she expertly guided us through various options, highlighting key features and benefits tailored to our requirements.

What truly stood out was Sarina's unwavering patience and dedication to finding the perfect match for us. She never once rushed our decision-making process and offered valuable insights without ever being pushy or imposing. Her professionalism and friendly demeanor created a comfortable and stress-free shopping experience, which is rare to find.

Moreover, it was delightful to connect with a fellow cat lover like Sarina, who not only understood but also considered our concerns about finding furniture suitable for our furry companions. This personal touch added an extra level of reassurance and made the entire experience even more enjoyable.

Thanks to Sarina's exceptional guidance, my wife and I were able to select a sofa and loveseat that not only met but exceeded our expectations. The quality of the furniture is outstanding, and every detail was carefully considered to ensure both style and comfort. It's evident that Sarina takes great pride in her work and genuinely cares about her customers' satisfaction.

In addition to her outstanding product knowledge and impeccable customer service, Sarina's positive attitude and enthusiasm made our experience truly enjoyable. She is a true asset to Rooms to Go in San Antonio, and I would highly recommend her to anyone in search of top-notch assistance.

Thank you, Sarina, for your outstanding service and for helping my wife and me transform our living space into a cozy haven. We are beyond thrilled with our purchase and cannot thank you enough for making...

If I could give 100 stars or more for this store I would!! This store went way and beyond for us! My mother and I were in the store to purchase a sofa and a table. Our salesperson helped us shop around as we changed our minds on the table and the sofa. However, we had an issue with our salesperson as he/she left us for another. My mother and I came back the next day only to give this salesperson another chance. We finally made our choice on a pop-up sofa as my son needed someplace to sleep but only to find out the deal was only for a 24-month period. We were told from another RTG we could receive the 36-month period. Our salesperson brought this to the General Manager Greg Meness. He spoke to his higher up and received the approval for the 36-month period my mother and I were asking for. We were so grateful for his help. We made the deal and went home. My mother and I once again wanted to make a slight change to our pop-up sofa we chose. I called in to make the change and spoke to Jason Barnhardt. I was informed by Jason the popup feature on the sofa I had ordered was not what was showing in their system. The popup feature was going to add an additional $800 to my bill. At this point I was so frustrated. Another mistake our salesperson did. Jason on the other hand was so apologetic and told me he would give me a call back and see what he could do for us. He called me back and gave us a wonderful deal! They had discounted the popup add on. We can't thank Jason enough for his help on this deal. My mother and I had to go into the store one more time to sign all new paperwork. We met with Hector Morales as Jason was off that day. Hector had everything ready to go and was very apologetic as well and sealed the deal along with another purchase as we added on a buffet table. We are very grateful for these men who took care of our needs and made us feel very important and answered all of our questions. Thank you, thank you, Thank you!!! You will continue to have our business. On a side note, I would like to thank Rafael Rios who sold me 2 mattresses the same day we sealed the deal. He was very diligent and answered all my questions as well as having all my paperwork ready to sign. Thank you so...