Sapporo Sushi & Asian Fusion — Restaurant in San Antonio

Visited Sapporo in San Antonio based on a high recommendation. Upon entering, encountered a notices insisting that groups of 5 or more must pay by one check and they reserve the right to refuse service to anyone.  Now in the overall scheme of life these are not big deals, but at the same time, both were a bit unwelcoming as the first things I notice entering your business.  As for the rationale on the one check rule, shared by a staff member, it’s more convenient for the server during busy times.  PAUSE

Isn't the point of owning an establishment to stay busy? In my recollection, there didn't appear to be many booths or tables accommodating five or more people. Even if there were, it shouldn't prevent servers from efficiently managing multiple tickets. Speaking from my past experience in the hospitality industry, handling separate tickets for a table of more than 5 was never an issue, no matter how busy it got.

Entering the place, I was impressed with the décor … would be a cool little date spot I thought, but then remembered it might not be a good idea to go as more than one couple, because you might be late for your movie having to figure out your separate checks and then having to venmo or zelle the one person who paid for everything in order to get their money back. But first you must figure out who is going to pay the whole bill.

Apologies for the digression. The menu offers a diverse selection, but surprisingly, there's no fried rice – just white steamed rice. Seemed to not offer in an Asian Fusion restaurant.  Especially considering fried rice’s simplicity and assumed popularity, but not my kitchen.  Our group ordered various items, receiving mixed reviews. Standouts were the Seafood Ramen and Bibimbap bowl, both earning high praise, while other dishes fell in the range of 2 to 3 out of 5.

I must commend Jackson for being a fantastic server—a genuinely kind soul. I'm grateful that our group only had one check, sparing Jackson from the hassle of sorting out individual orders and matching credit cards.

Oh wait guys, I have to go … the Zelle I just sent to the person who paid our bill didn’t go through.  I need to check my bank and see what may have happened. I hope I didn’t send it to the wrong person. If it did not go through, maybe I can use another app, like cashapp or venmo, oh wait, he doesn’t have those.  Geez, now looks like I have to go to an ATM to get cash, does anyone know where an ATM is around here?  I can pay you later, you say, oh ok that’s cool.  Just remind me….@ SAPPORO OWNERSHIP hear...

I've been going to Sapporo for years. In that time, I've watched it grow from a nearly empty, very quaint but delicious place, into a frenzy of sushi rolls, udon, and ramen. Every time I've gone - which is likely 30 or more times over the years - the owner has been present and working very hard, yet she always takes time to come by and give a quick hug. She's so attentive and passionate about the restaurant and it shows. The staff is usually very on the ball and friendly. In all those years of going, we've never regretted a visit (except maybe when we over eat). Many reviews talk about the sushi, but the place is so much more. I'm not much for sushi, but can navigate to other menu items. I'm surprised also at the negative comments as to vegetarian friendliness. We've gone with vegetarian friends who have loved some of the choices on the menu - the seaweed salad is about 5 times the size of what you'll find at HEB and about 1/2 the price, for example. I love the Bulgogi Donburi, but the noodle dishes are totally wonderful as well. I sometimes wish I could get smaller portions and order several things. The Kim Chi is made by the owner's mother, btw, and is "fresh" as far as Kim Chi can be fresh. Since the remodel (or maybe a bit before) it's become a very popular place. Unlike most family owned restaurants that become popular, Sapporo hasn't lost it's soul. The best part --- when a group of friends are debating on where to go to dinner, only one of us has to say "Sapporo" before we all agree. No more arguments over where to meet for an outing! That's totally deserving of 5 stars - add the reasonable prices, the good food, and the passion and care of the owner --- I wish I could give...

Don’t bother coming here the business owner is stingy , a small innocent miscommunication between me and her server and I end up not buying the togo order , so I end up calling her to sort things out , she proceeds to cry about a $15 order( which cost her probably $4 to make ). Her only defense was sorry no substitutions , which is ok I did not want a substitution I asked for a subtraction of an item in the roll , you’re telling me your sushi chef can’t omit one ingredient from the roll ? No substitutions exist for ease of production and save the business money , but in this case my request was subtract .Can you imagine that ? A successful business owner upset about a small $15 mistake and bans me from ever going back , what can you expect form their customer service ? A simple miscommunication. On top of that , it was regarding an allergen , medically I know what I am allergic to , I communicated it clearly to her server , whom is not at fault here since he did ask (thank you) , but she tells me on the phone , “it’s not our fault we can’t be responsible”, actually ma’m your company can be legally held responsible if you failed to communicate what is in your food items and are found reasonably negligent . She did apologize at end of the call but that’s not how you should do business , how would you have handled this? I don’t know maybe a sincere apology and make the correct order, instead of having to be right . It wasn’t even busy . Not once did I swear at or even threaten them in anyway and god is...