Dutch Bros Coffee — Restaurant in San Antonio

Don't go here for quick service... they're more focused on asking you how your day is rather than making your coffee in a timely manner. Drive thru for all dutch bros is such a terrible layout. I dont know how many times I was first only to have someone else get service before me simply by driving to the other lane.... smh, dutch Bros is a novelty coffee shop, nothing more... don't waste your money or time on sugar cream water w a splash of coffee....

Their customer experience team should go to an actual store and try to get quick, efficient service. Maybe then they'll see what it is about this company people are getting frustrated over.

EDIT : dutch bros it is not my job to report what needs to be changed about your store and how it functions. You do...

I am a relatively new customer of Dutch bros. The first time I tired them in February and I’ve not gone anywhere else. I mostly go to the one on UTSA blvd on our way to the coyote dog park. Every employee is so fun, nice and courteous. The team this morning made my day . The girl outside was so fun and loved on the doods and we visited then she said your coffee is on me today. I was so happy. When I got to the window Miranda(Randi) was so sweet and kind. She gave the doods their dog treat and I told her how much I loved this location and how every employee was so well trained. She thanked me for my business and said I’ll see you next weekend. I just wanted to say something positive in this crazy negative world we...

This is one of my favorites Dutch broa but today they broke my heart. Not only did they get my order wrong for the first time, the person serving us Ruby Aguilar was quite rude and demanded that the entire order of 4 drinks be refunded( for a difference less that .75 cents.) When they could’ve charged us for a topping or anything else to correct the balance. Laura is new and super sweet and I truly appreciate her for doing such an amazing job of customer service especially in these types of situations. I’ve worked customer service 7 years and those interactions can’t truly determine someone’s day. I thank God for Laura’s kindness and the peace he has kept in my heart even after such an unpleasant interaction at one of my...