Target — Local services in San Bruno

Store: 1150 El Camino Real, San Bruno, CA 94066 I had come in the other day to pick up a few essentials and decided to pop by the action figure aisle to see if there was anything that I needed as I do collect adult collectables. Surprisingly they had 2 of the new Flashpoint Batman figures from McFarlane toys. I snagged one and headed to the checkout stand. When I tried to ring myself up it required a store employee to verify something about my transaction, and they told me that the figure was street dated for the next morning and I wasn’t allowed to purchase it. I pointed out that it was on the pegs, and so if it’s on the sales floor, then it should be for sale since that’s how retail works. I also pointed out that since there was 2 out there, that there is no way they only come 2 in a case since this figure was a target exclusive it would come cased by itself and so other people must’ve been able to purchase the other figures. I spoke with the manager and he refused to allow me to purchase the item. He wouldn’t do a manual override, he wouldn’t ring it up as a similarly priced item, No holds, no nothing, just “Come back tomorrow and hopefully we still have some.”

I can understand having to stick to a street date, but if you stock products prematurely that is your mistake, not the customers, and the customer should not be punished for your error. Instead of taking care of his customer and making the situation right, this manager instead ripped the figure from my hands like Mr.Burns taking candy from a baby. On top of that, I did come back the next day and guess what, they were all sold out. As where all of the surrounding Targets. The closest one I was able to find that had one in stock was Alameda. That’s quite the pain in the ass to make the trek all the way to Alameda just to purchase something this ungrateful manager refused to sell me the day before. In retail you always put your customers first, without them you don’t have a business. Someone needs to remind the people running this store what customer service means since obviously they...

I love this target, not because its close to me, well yes, thats one reason, but everything is pretty clean and organized. The staff and pharmacy is very helpful, nice, considerate and knowledgable. of the many things that stuck out every time I visit, this one particular interaction with a team member in the pharmacy section, Chris M, i think (apologies if his last initial is incorrect). I was looking for a single box for covid 19 and could not find it as I was looking for a specific one, which was not there. I was also looking for robitussin, which i couldnt find as well. I saw a younger team member that was putting away stock near the pharmacy and things related area and asked him here the robitussin was, then after that i asked him where the covid tests were and showed him a picture of what i was looking for via the target app. it looked like he was trying to say something, but as the same time it looked like he was reading my lips. he gave me pretty strong details on where the robitussin was and with the covid 19 test kit, he scanned the tag and it seems that it was not ready to be stocked, im not sure, but how much he didnt take a second away from helping me find the items i needed and while seemingly reading my lips, I was very impressed with his overall service, personality, work ethic and the interaction of his help. shout out to Chris M. near the pharmacy area for reading my lips and knowing what i needed and where exactly to find them. aside from the particular covid test not readily available, it was not a big deal, I value his service and quick actions and knowledge when...

The Tanforan store is unbearably hot 🥵 uncomfortable and understaffed. It’s difficult to get any assistance taking more than a minute or two because the remaining staff have a ton of other things to do. Some are nice and tell me this, some are downright rude. I found some nice things, but the prices were high and the service was low. And did I mention that the store was extremely hot and uncomfortable? 😣

I have permanent damage to my back and I was carrying something too heavy for me and it was really starting to hurt, and I didn’t know where the carts were. An employee I asked said to follow the main path to the carts 🛒 and I had no idea what the hell she was talking about. I told her I was directionally dyslexic and asked her to show me. She refused, pointed out a finger in the air and said, “It’s that way.” Then she walked off to do more important things than helping a customer. I ended up finding another customer who also didn’t know and had only a few things in his cart. I ended up talking him into giving it to me. I’m glad that I at least found a kind customer to help me out.

I also dislike the way that stores are trying to force us all into the self checkout. You aren’t paying me and I have a bad back. All of you stores can just forget about me doing the work for you.

All in all, I found the experience here hot 🥵, exhausting, frustrating and uncomfortable. I seriously doubt that I will come back to this store again. It’s too much money and trouble for too...