Cold Stone Creamery — Restaurant in San Bruno

Went in today and the person helping us gave us the tiniest samples when asked to try a new flavor. Once I ordered my ice cream I ordered mix ins and he gave us the smallest amount possible - there’s barley any mix ins and he left one out all together. I asked for mini chocolate chips and there are very few compared to other times I have ordered the same mix ins and he just left out the almonds all together. I guess they are trying to same money by giving out a laughable size sample ( like picture the sample spoon but they only dip the smallest corner into the flavor then wipe off any that might be hanging over the soon onto the carton) and using half the amount of mix ins. Will not visit the tanforan...

Cold stone is dropping the ball today. We’d been promising our 5 year old coldstone for days. Finally my bf and I had the day off together so we first went to the Daly City one on junipers Serra. Closed. 5yr old melts down. Bf drives us all the way to San Bruno coldstone. Closed. This one at least was nice enough to have a sign that said “closed today”. The one in DC was just straight up dark and we ended up standing around waiting for them to open for 20min (they said they opened at noon, we got there at 1230 and stood outside for another 20min). So frustrated. My poor...

This place is horrible. Called 3 times for a cake for someone birthday and they sold my cake to someone else. The problem is that I called 3 times and I went to 5 stores looking for a specific cake and when I got there they sold my cake to someone else and that is why I am leaving this bad review for them. They need better staff at this store that actually speaks English. The woman and man that was there was very unprofessional. They need to hire people that understand...