Chipotle Mexican Grill — Restaurant in San Bruno

This takes place at the Tranforan Mall, San Bruno, CA. It is nothing like the commercials. No one is cutting up fresh food to be placed on the grill . Everything there was precooked and placed under heated lights. Sitting there so long it had begun to dry out, darkened, and changed colors. I was going to see a movie and I had time to spear. So, I decided to try Chipotle for the first time. It was terrible. My burrito was COLD. I really don't see how people were eating that food. Some had ordered items that were supposed to be hot. Some people don't cook but I do, I am very particular about my food. I have serious taste buds. Some people ordered things that could be eaten cold but NOT a burrito. I took one bite and went back to the counter and I said, "This burrito is COLD!!" and they said we cannot take back anything that has been opened. I told them to wrap it up in more foil paper and heat it up.( Not rude or anything) The employees were walking around acting weak, too cute, and helpless. Guess what?, They put it back on the grill for less than 2 minutes at the most and gave it back to me. I said, "This is still COLD"!! Come to find they had not even turned on the grill. What is that place a pop up stand??? None, I mean none, of those people knew anything about cooking!! Especially, Mexican food. I love Mexican food. I am serious when I say I Grew Up On Mexican Food. Do Not Play With My Mexican Food!!! Do better. Get some real food...

Haven’t had time to write a review but here it is. I ordered doordash delivery yesterday from chipotle like I always do when I’m busy and this time it was a new location. I didn’t think much of it and ordered anyway. As soon as the driver handed me the bag, I knew something was wrong. There was liquid dripping from the bottom of the bag and the bag looked like it was going to tear at any moment. As I walked up the stairs, liquid kept dripping onto the floor. When I opened the lid of the bowl, I was shocked at what I saw. The bowl was flooded with beans when I didn’t even order beans. The guac was floating in all the juices and it smelled atrocious. I tried to get a refund from doordash but it would only give me a partial refund. I called this chipotle and the call didn’t even go through. Whoever made this bowl needs to be fired immediately and never work at a chipotle again. I’ve always ordered from chipotle and this damn near made me never wanna order from chipotle again. Do better. 30 dollars for...

I’m not quite sure as to which manager in their right mind would actually decide to hire the two young men that are working at the restaurant right now 7:30pm February 14th. I went in on a Valentine’s date night to see a movie with my wife and just simply wanted to get a burrito. I’ve begun to attempt to order politely and one of the little entitled kids shrugged me off and walked away. Another employee around the same age said we are closed. Then a different employee tried to help me and the other kid just said “nah bruh we are closed” even though they don’t close until 9pm and still had all the food out. I have worked in restaurants before I understand that it might be nice to close up shop a little early but have some manners and respect. I feel completely disrespected by those by the way totally ghetto classless individuals spoke to me. Thanks for...