Sarku Japan — Restaurant in San Bruno

I heard the one in San Francisco Centre was closing, and remembered this one was still open. Since they opened there in 2014, they'd often have someone giving out samples of the signature chicken, but I never was there during a meal time to order. As Tanforan is shutting down for redevelopment, Finally I did patronize Sarku after years of procrastination. So it was great, I ordered the best selling chicken teriaki combo with rice and brocolli. The teriaki flavor was really subtle, in that it was not very strong, but enough to notice. The brocolli had kind of a janky safeway brocolli bag taste, but it was okay because the rice was tasty and overall the whole thing was good and fulfilling. I would give the food 4.5 stars. I had some leftover chicken bits and might put some sauce on it. According to Tanforan management, the whole food court is shutting down. More than half of the food court stalls (including upstairs) are empty. The employee said they were not moving to Serramonte like the yogurt shop. I noticed as I ate there were like 10 doordash orders picked up. Pretty impressive. The free sample program probably got them a lot of customers over the year. I hope to try Sarku again at their other locations and that they will consider opening a new location in San Francisco north peninsula. I wish the...

Sarku of Japan is one of those fast food restaurants you need to go yourself to make sure you get what you paid for, especially during end of quarter sales periods. Remember the old scams of paying for hot wax in a car wash to find out your paying extra for nothing? That's the same thing that happens with double meat and extra sauce take out orders done through food services. The special containers they use can't hold the extra food your paying for to begin with, and when we placed two separate orders, one with extra meat and sauce, one normal, both orders had same exact weight and contents, so I basically paid $27 more for my family, to get nothing. Secondly, I find even when tipping a lot more, delivery will still try dropping off bad order, then confront Sarku for not including what was paid for. If you want extra sauce, want that double meat you paid for, be prepared to go there yourself which I normal do as even then they will try skimping out on the extras if your not there to make sure it's done. Today's dinner was more chicken on plain rice than chicken teriyaki with sauce over rice. Go in yourself or risk getting ripped off. At least the food service refunded half my order when I sent pictures in immediately upon delivery. Sarku,...

We ordered here last week (July 8, around 4 in the afternoon). The guy cooking the food yelled at me several times to pick up the food we ordered with both hands. There were several people around also waiting for their food. The guy cooking beside him snickered, and they started talking in Chinese with the cashier. It's very rude and disrespectful. Not to mention you are purposely embarrassing someone in public. This crew obviously doesn't care how they treat their customers. Maybe for them since they are serving fast food it doesn't matter. And I understand I have to pick up the hot food with both hands! I was trying to balance and fix the bags that I was already holding! I yelled back to him that I heard what he said and he needed to relax. The bento box that we also ordered was not even good. The sushi rice was so wet and mushy. There are other places where you can order in that food court. If you want your business to continue doing good treat your customers well. You need to put this rude cook in a kitchen that's not out in public if he's so miserable at...