AT&T Store — Local services in San Clemente

I’ll try to keep it short. Back in January I upgraded my phone on the next plan and dropped the old one off at this store for trade in. Thought it was funny that they didn’t just give me a return label to just ship myself, but since I’d never done this at an actual at&t store before assumed they knew what they were doing. They gave me a receipt for the device and I went on my merry way. Fast forward about 3 months and we get a $500 non returned device fee. So I call at&t and they say I have to go into the store and the store needs to call them stating that they did in fact ship the phone back. This was about 3 weeks ago. I went into the store after calling them and not receiving a call back to let them know what’s going on. I waited an hour to be helped (only had one worker and three customers!). After talking with the guy he showed me that the tracking number and that it was sent back the 14th of January. So we said we’d both call at&t and try to give them the tracking number. That next day I called at&t and they once again said it was the responsibility of the store to call them! So I called josh at the store and let him know. He said he’d call them and call me back by the end of the day. He did call me back while on the phone with them and needed more info from me. Then said he’d call back by the end of the day. I got no call back and assumed it was handled. Then this Sunday I checked the bill again and it still shows a charge to my account!!! So today I went in and to explain again to some lady there (Josh was there too) what was going on and she proceeds to ask me to go back to target to get my receipt for the upgrade fee I paid because maybe they didn’t know that I was paying that for the upgrade?! Really?? Now I’m on the phone with at&t AGAIN submitting a case against the store. I WILL NEVER AGAIN GO TO A AT&T...

To make a long story short, I recently switched over to AT&T. I went to a local store in Irvine, and basically got stroked. The guy gave me a bunch of false information. They also failed to port my phone numbers correctly. This lead me to this store in SC. I stopped by on my lunch break to get the issue resolved. Joshua and another gentleman ( I forgot his name) were extremely helpful and impressed me. I had to come to the store a couple other times to get some stuff explained to me about my plan, and Josh helped me again. As usual, he went above an beyond to make sure I was taken care of and answered every questions I had. He even called customer service for me and got some issues resolved. He treated me like I was family. Good customer service is extremely hard to find nowadays, and this was a pleasant surprise. Joshua is an asset to this establishment, and I would send anyone I know to him because I know he will take good care of them. I usually don't ever take the time to do reviews, but I really had to give Josh a shout out because of his...

We were simply trying to pre-order an upcoming new phone, first store messed it up, took them 3 days, still can't fix it, went to another store, was told they basically didn't wanna do anything other than sitting there chatting all day. At this point, we were ready to switch to another provider. Until we called this store, Thomas on the phone told us just come over, they'll fix it for us. So glad we did. Thomas and store manager Kylie fixed the problem the other store caused within 10 minutes, then placed our pre-order quick and easy. They are extremely nice and pleasant too. AT&T, you need to have this store train all your other southern OC stores. Not everyone willing to go through several stores in order to...