Hangar 18 Indoor Climbing Gym — Local services in San Clemente

I’ve been to so many climbing gyms over the years from ABP in Austin, TX to VITAL in NY despite being a beginner climber. Great little place but…This is NOT a business. The employees that work there are extremely rude and don’t know the meaning of customer service. A lack of communication and respect in general is apparent here and I’m betting this place shuts down soon solely based on that. The employees that aren’t recognizable were working on new routes as people were climbing and testing them out and the cones that had out were ambiguous at best when it comes to marking No climb zones. They didn’t tell anyone in the gym that these zones were off limits and so before I left I saw parents figuring it out real time and telling their kids what they figured out. The employees were literally just doing their own thing and weren’t actively communicating ANYTHING so all I got was an angry kid in his twenties getting extremely emotional telling me “we told you 3 times” like here I am with my headphones on climbing and then this happens.

Don’t waste your time these people are passionate climbers that’s clear but they don’t know what communication is when it comes to a business to consumer relationship and instead chose to treat a customer like trash. I walked out and felt extremely embarrassed and...

The actual climbing facility is fine, though not as good as the South Bay, Upland, Long Beach, Riverside, or Orange locations. Compared to those, it really feels like an afterthought.

What was really frustrating and disappointing was signing up on the website for the yoga class, getting a confirmation email,and being told on arrival that the class was never going to happen that day and "You should like, check insta for that." I checked insta and I don't see the cancelation posted there - just things about a sale and merch - so unless it was a disappearing story, it seems like it wasn't announced anywhere.

If you offer an online sign up and send out confirmations, it seems like common courtesy to also send out cancelation notices. I drove 20 minutes past a closer location and would've gone there or to one of the larger facilities instead if anyone had bothered to communicate the...

Great gym with a good atmosphere and a super helpful staff. Each week, a section is updated with new problems of various difficulties. The place is refreshed regularly and whoever makes the problem knows what (s)he's doing. I often go with my daughter (she's 6) and there are many problems for her level as well. She's never been stuck on the beginners' wall and have been able to progress since she started 6 month ago. There is no campus board, but there are some holds where you can climb using arms...