Michaels — Local services in San Clemente

I needed to add something to a picture that was about to be framed. I called ahead and said I’d be down to change this order at a specific time. They said okay. I get there and there is one person working and a line of people waiting. After about 45 minutes an employee comes back to help but decides not to help me since she doesn’t know anything about framing and decides to leave without even asking what I need. It gets to an hour and it’s my turn. By this point I’m basically over it but try to have the patience to deal with the gentlemen who cannot find my orders (at least $1k) by name or phone number but for some reason can do so by email. I had to take the computer from the cashier to make sure they were doing things correctly because Michaels computer kept logging said cashier out for some reason. After a trying to spell my a third time I left. This is why people are over retail. Time is money. A customer should never have to wait that long in an arts and crafts store....

Michael's is a craft store staffed by crafty people. This is what I expected of a craft store and it was met! Beyond that, we have been going here for quite some time now and know most of the young folks that work there by way of the crafts and projects they host for kids (which we LOVE doing by the way). Everyone we know there is always kind and generous with their time, if not beleaguered from their trials in brick-and-mortar retail. The minus one star is because they have fallen victim to this ridiculous practice of lining the check stand aisle with candy and small toys and trinkets. For the typical adult with a modicum of self control, it's fine. For parents with small children, it can be tough, depending on the child of course. My preference would be to just do away with it, and I cast my vote with my 4-star review of an otherwise fun...

I am NOT a "artsy-craftsy" kind of guy but came in here to get something my wife wanted me to pick up for her before Christmas. The last thing I wanted was to bring home the wrong stuff and the staff was very helpful spending a bunch of time with me despite a really busy time.

When I entered the store there were maybe five people waiting to check out. Good. Get in, get out! By the time I finally got what I came for the line had grown to around 20. Uh-oh!

But they had a lady scanning items at the back of the line so when I got to the register I just presented the scanned receipt and checked out in...