Best Buy — Local services in San Diego

I've never met a retail business who didn't want my money - this is a first for me.

I went in today to pick up a video game I had pre-ordered and found myself in the cell phone area of the store. I asked if there was an iPhone X on display and after looking at it, I decided to purchase one. The team member said, "It's your lucky day, we have some in stock."

I first asked to purchase one in full and was informed that Best Buy has recently changed its policies due to backlash of marking the devices up $100 from MSRP. I was informed I could upgrade or purchase one through contract.

I gave it thought for a moment and decided to go ahead and sign up for a new service agreement - when I gave them the OK, I essentially said, "Let's do it, and I can decide down the road whether on keeping the service."

The service rep / team leader said he wouldn't sign me up / sell the device to me. I asked why and he said he "wouldn't in good conscious."

So, you have a chance to convert someone from another carrier to signing up with Verizon on a service plan and you're going to deny them? Companies spend $100's of dollars per line to get consumers to change carriers, and here I am, wanting to move forward, and being turned away? I asked to speak with a manager, and an assistant manager came to talk to me.

He proceeded to state that they / Best Buy is "adhering to policy" and refused to sell me a phone, even though I wanted to move forward with signing a service agreement. He said that, "Best Buy doesn't make any money on the sale of the iPhone, only on the service agreement." My response was simple, "So, it's not about helping the customer, but about Best Buy making money?"

I'm in disbelief that Best Buy has the ability to make a decision to sell something to someone when they have an agreement with another company such as Verizon to provide service. Furthermore, I feel like these two employees treated me differently and made their "judgement call" based on my appearance.

Needless to say, I'm disappointed with Best Buy as a whole. I'll be making my voice heard to the best of my ability on social media and making sure everyone knows about this shockingly terrible experience.

Avoid Best Buy like the plague - better off getting it from Apple directly and just waiting for them to...

Just went to Best Buy on Carmel Mountain Road. We purchased a Google Pixel trade online and we were told to pick it up at this location. The online receipt said that the trade-in was worth $312. We were given this quote even with a crack on the screen. We arrived at the store and were told to go to customer service. We waited in line and then we were told to go to the front. Then, when we went to the front, an employee named Dylan came to ask if we've been helped. I said we are waiting for management. Dylan told us we needed to go to customer service. I told him we went to customer service and that they directed us to come over here. Dylan responded with annoyance. "Fine." took a look at the phone and called for management because he didn't like that the screen said we would get $61 back for the phone.

They told us we would only receive $31 for the Google Pixel trade in. Wyatt said that the phone wasn't marked as damaged. So we showed him screenshots of the receipt that said the phone was cracked. I told Wyatt that we were told we would receive $312 for the phone. Then he said that you won't get that price bc it's a promotion. I said that's terrible business to not honor the receipt. Wyatt said all they will give for the phone is $31. We asked to see a supervisor or manager. Wyatt said he is the Experienced Supervisor. We asked for a refund of the transaction and a receipt. Wyatt hand wrote a receipt. During this whole exchange both Dylan and Wyatt were bad mouthing us and they also called security up front.

Even if they aren't in the position or have the power to change the situation they could at least be professional and respectful.

I was planning on buying a $100 Google Play card. After the unprofessional experience I didn't want to purchase anything from this business. So I walked to put the gift card back to the card rack. Wyatt acted like he didn't want me to walk in the store to put it away. He even told me not to that he could do it.

So this business Best Buy lost $1400 tonight....bc had they been nicer we would've just paid full price for the phone and the Google card.....bc time is money and we already invested so much time in replacing this phone.

We are old school and still believe it takes years to start a business and...

If I could give ZERO stars to this place I would. This is not the first time I had a bad experience, but it is definitely the last one. Got a washer and a dryer with them a week ago after my husband convinced me to go back to this location. I already knew they SUCK every time but tried to give them another chance, which ended up being a big mistake. Before you finish reading this review, do yourself a favor an buy any electronics/appliances somewhere else, because they are great at selling AND are really bad at following through. Everything that could go wrong went wrong with my purchase. They came to install and damaged the wall. Had to get a plumber to fix the leak that was left behind. Had Best Buy come back a few days to install and there was a big dent on the washer. Tried reaching out the store for an hour and NO one picked up the phone. Had to drive to the store (very convenient) to find out that the earliest they could have the new washer delivered and have them installed was 5 days later (on Friday). I just can't imagine how it's not possible to have it a ticket escalated to upper management and have it done sooner, considering the issue. The manager (Karen) was really nice when I first walked into the store but when I asked what else could be done, in addition to have them pay for the water damage ($200) on the wall she offered me a gift card. Let me just say that offering a gift card for a client that is already upset means NOTHING, not to mention that I was in the store for over an hour waiting for them to have everything figured out. All I wanted was to have them install the washer and dryer sooner. She gave me an attitude and said, well we tried (yeah sure they did but NOT hard enough and as I client I don't appreciate the comment -- as far as I know solving problems should be her job. I also heard that after they sell it they have no control about the items being delivered by a third party, which is not okay). The solution given was a return (fantastic!), which was definitely not what I was looking for but since no one was capable to solve the problem we ended up getting a refund. I like to do business with companies that care about people and Best Buy isn't one of them. They...