GameStop — Local services in San Diego

many bad experiences over the past few years. came in years ago and always had luck talking to the tall heavy set guy with the curly hair. he was super friendly, he had been there for a few years at that point and after that I was told management and workers had changed for this location. for a few months I started to see the same faces in and they were usually super helpful, that manager was in sometimes and he always made me feel like he wanted to help (he was around 5 foot 10, bald and super helpful to the customers and myself) and then low and behold I was told "management changed again". after that going to this location became a nightmare, every time I went in a tall young man or a short girl with short wavy hair was usually the ones there almost every night and they always helped me out with everything I needed but when the tallish hispanic guy was there I noticed he never cared about the customers, he was always standoffish and never actually felt the need to help when I asked him questions. I kinda stopped going after that up until about a year and a half ago, saw the same workers with a few new faces and witnessed a weird situation where the tall gentleman was on the phone with what sounded like his boss and when he put the phone on speaker for his other employees to hear the manager started screaming at the at the tall gentleman with glasses INFRONT of the other employees like he was publicly humiliating him. after that the tall guy went in the back. when he came back out I asked if he was okay and he didn't really respond to that question and asked "is there anything I can help you find today". i've been into the store a few times since then and the same tallish hispanic guy who I assume is the boss has been either on his phone ignoring customers, eating food up at the front WHERE HE HANDLES MY GAMES AND PURCHASES or he has just strait up not cared about helping at all. I have not been in the store in around 4-5 months since then but it its very clear that there is a management issue. its also worth noting that since the incident I mentioned where the hispanic guy screamed at the other manager happened, I have not seen any of those employees there anymore before I stopped going. my guess is that the employees were tired of his antics and left. I absolutely do not recommend going to this location if anyone doesn't like supporting spots where management doesn't care about is customer base or treats their...

I preordered a MTG commander precon deck. A day or so before it released, I got a call asking me which one I wanted so that they could put a note on it and set it aside for me. Unfortunately, they only had 3 of the 5 (which was fine) so I requested one of the three. A minute or so later, I changed my mind and called right back to switch. The person I spoke with earlier said that was fine and I would still have mine saved. I asked about other MTG products, seeing if they would sell out and he said they'd have stock and not to worry. The day of release, I was unable to make it to the store when they opened but arrived a few hours after. When I got to the register, I was shocked to hear they not only DIDN'T have the one I wanted but they had SOLD it to someone else earlier! The person there said, "I told them not to sell it" and basically blamed another worker for selling it to someone else. I understand their policy of only holding things for 48 hours and after that, it was "first-come, first-serve" with preorder items, but come on! It's one thing to tell people "We can't set aside specific ones so come here early so you get the one you want", and another to call people asking them which one they want, getting their hopes up only to sell it off to someone who got there earlier. What's the point of preordering, promising a specific product to a customer only to just throw all that out of the window and basically say "Oops, we don't have it anymore... Sorry!"? As convenient as this store is for me for products (MTG, video games, etc.), I will NOT be preordering anything from here again and possibly even purchasing other off-the-shelf products. It's a shame too.

Side Note: I ended up canceling the preorder of that item. As a consolation to myself, I bought a few other...

Despite times that I've been closer to other Gamestop stores, I always make an effort to make this one my go-to location. Selection wise, they have what you would expect from any other Gamestop, they do tend to have more available pre-orders however. The staff is what makes this my preferred store. I have been to a few other locations where employees were rude, obviously didn't want to be there, and lied to me regarding store policies. During a visit to a different location, my kids and I where browsing the already cramped store. My son bumped a mug sitting at the end of a display, which caused it to fall and break the handle. This is when the employee told me I was required to purchase the item. When telling this story to the Carmel Mountain employees, they informed me that should have never happened and apologized on the other store's behalf. That alone shows that they care more about the customers and take more pride in...