Macy's — Local services in San Diego

This review is for Tag a longtime sales associate in the UTC Mall who works in bedding. I went to the mall to return pair of shoes that I ordered online inside to pop upstairs to check out the hotel linr that I've been eyeballing for years, but is way out of my price point even on a regular sale. Black Friday they had a 65% off which was itself was great but still getting all new bedding was going to cost me about $900. I was eyeballing the duvet when Taj asked me if I needed help oh, I had a couple of questions and he answered them honestly and offered me more information than I expected. Then he then talk to me about the sheets and the differences and sheets and took me to multiple brands that were different prices , then he led me the down comforters and answered all my questions there. I was more than sold but had decided I was going to go home and think about it. He also told me if I didn't have a Macy's card that I could get one and I'll get an extra 20% off. The next day I went online calculator my cost and could purchase everything online but decided he had been so helpful I was going to go back and buy from him. As soon as I walked in to the store on Monday he was the first person to greet me. I told him I was happy he was there intern he told me he was happy I was there. He took the exact same amount of time to grab me the things that I wanted in the intern Associates ask him to help other customers. He was able to get those other customers help without disturbing you in a moment of our time together. Of course I knew that buying everything that he suggested and an extra pair of sheets. He was fast and helpful informative and while he was checking me out another man got in line and said that he was specifically waiting for Taj help him and that Taj was great and he deserves a raise, I couldn't agree more. If it had not been for Tosh I would have not purchase the hotel collection. I was able to get everything that I wanted just about $600, I couldn't believe it I finally have my Hotel Collection that ain't that I wanted for years at a price I could afford. I would not have purchased the wedding had it not been for Tag. He knows his bedding and is so helpful. I hope he does get a raise. If you are wondering I went home with pillows he suggested and I don't think I've ever slept so well in my entire life. I woke up once and realize that I've gone to bed and my body hadn't moved the entire night. I am more than grateful for his help in...

Yesterday(Monday the March 15th) just before the close around 7:30 pm I stopped by Macy's with my family.

Love this store(Macy's at UTC) but this store needs to fire the manager and security head asap. There was no security and no management.

Having realized there was no security a group of people stopped and stole bunch of things and as per the attendant "they stole $400+ worth of stuff and came back to get more". One of the girls(around 16) in the group literally Changed the pants right in front of my family. It was not a good sight.

And this group of people kept staring at us, it was very obvious they were stealing clothes and running away with them. But the whole thing didn't make our shopping experience safe, as these people could easily cary weapons and hurt anyone who can speak against blatant stealing(placing things in personal bags and running away). MACY'S is a big company and~ - $1000 of stuff won't hurt them but they need to realize customer safety is the most important thing. And with manager and security no show you're putting lives of customers at risk. Extremely disappointed. I hope Macy's looks at the cameras and fire people for mismanaging and press charges against culprits.

Ps: The attendant was a very smart person. He handled the situation right without causing chaos. It's the manager/supervisor/security that did not...

Macy’s has great products, but I do not like shopping there because the customer service is terrible. One, they are very short staffed. In the shoe department, they are swamped with one nice girl at the register and another very unhelpful man walking around. (This was Saturday March 12 around noon-1 pm-ish.) The shoe department is also in charge of purses, which are locked, so in order to purchase a $250 purse, you have to wait about 20 minutes for someone to help you. I asked a sales lady walking by, and she barely looked at me, and says, “I don’t have a key.” Even worse were the man and woman working in sunglasses, who were WAY too busy playing on their phones and chatting with each other- no one customer was in their area- to be bothered to help us. They unapologetically said, “sorry, we work in sunglasses,” and quickly went back to their cell phones. I said, “The woman at the shoe register is extremely busy, can’t you get the key from her and just unlock the purse for me?” Nope. They just giggled and rolled their eyes at us. Macy’s, is this the type of customer service you want at your store? I will gladly pay more at Nordstrom for quality...