Metro by T-Mobile — Local services in San Diego

• I recommend you get a detailed report on the charges before switching or becoming a new metro customer. ASK questions. Remember sale reps have to meet a monthly goal *

I decided to take advantage of their bring your number program. On the $99 iPhone 13 promotion.

The conversation I had with the Metropcs rep was about the $65 monthly plan. He never mentioned in reality I had to be on the $75 to get the offer. He just said I could come in 3 days before my next bill cycle and that he can change it to a cheaper plan. I was never told about the extra $12 for insurance. The only feature I added was the International calling for $5. At the end I paid $372.14. I asked why so high? He simply said they are standard charges…? At this point my phone had already been switched. He never showed me a breakdown of the charges. My excitement of getting a new phone got the best of me. Big mistake.

The next day I got a text message from Metro that my total bill was $92 instead of the $70 with international calling we talked about. I called their customer support right after. The customer support Manager could not figure out why I paid that amount as well . That’s when I found out I was put on the $75. plus $12 insurance plus $5 international. The costumer support Manager said that he only saw a $92 cash transaction? I paid with my debit card.

I called the store on a 3way call with the same Metro support Manager to speak to someone that could explain the charges. The lady on the phone also could not explain why the total was so high. She couldn’t find my purchase transaction in the system. She just recommended me to come in and speak to her supervisor. His shift started at 12pm. Such a waste of time and money.

First impressions matter. The supervisor did not look professional at all. He did not have a MetroPcs Uniform. When I explained the situation and that I needed a breakdown of my chargers. He said he could not access that information as the rep in question was off and that I needed to come in when he was scheduled. After I was told to come in and speak with him previously. He offered me a phone case for the inconvenience.

After several interactions and inconsistencies. I decided to cancel my account with metropcs. The trust factor was broken by this time. He simply could not give me a straight answer on why I paid so much. He just said I paid $100 in taxes on the full price for the phone. It makes no sense to offer a $99 deal and you have to pay the full taxes ($629.99). None of this information was disclosed before switching my phone over. The lack of transparency and professionalism at the store level is why I’ll never do business with Metropcs.

He couldn’t even help me switch back to Cricket as he said he would. More inconsistencies and lack of training. I had to go to a Cricket location to finalize the problem they caused. This ordeal cost me money that I’ll never get back.

Here is my breakdown since I never got one.

Iphone 13 - $99 Taxes ($16.74) Phone line - $75 International - $5 Insurance -$12 Activation fee - $25

Total $216 Total with taxes $232.74 (7.75% tax rate)

Total $216 Total $264.42 with full price taken into account ($629.99) taxes $48.42 “not $100 like the supervisor said”

I hope Metro and the owner of this location take situations like these serious. Transparency, honesty and good business practices will help your business...

Eva at the City College &/or 12th & Imperial location is without without a doubt the BEST saleswoman I have ever had!!! Not just for my cellular phone service, but across any and all similar services in which I am required to interact with a salesperson from the company providing me with the service, Eva is without question the easiest to work with, most professional, most knowledgeable, and best of all and most importantly, the most effective at providing me (the customer) with EXACTLY what it is that I am in need of on that particular occasion. I own my own business and would hire Eva ANY DAY to not only work on my sales team, but to manage one of them and teach new sales reps how to effectively SELL to customers via sincere and genuine relationship building skills. She doesn't just ask you what it is you are looking for today or "how can I help you today" because it is what Metro or every other store asks their employees to say when a customer enters a store, she asks so that she can genuinely provide you with exactly what YOU are looking for and she is great at making customers happy on their way out the door. I literally will go to a different store/location (like I did today) if she is not working at the location I go to first. If anyone from Metro PCS corporate/management happens to read this review, you have an ALL-STAR in Eva and she should be managing/teaching other sales reps and/or other locations how to provide the same/similar levels of service. She is EXACTLY what I look for most when I hire sales reps for my team, someone who is capable of building relationships in a very short window of time and then effectively leveraging those relationships and the things she has learned about that person, to turn that relationship into dollars and a new customer for my company. To give you an idea of how much I appreciate Eva/how impressed I have been with the few times I have worked with her... I am not someone who writes reviews... EVER... good or bad... yet I took the time to write this very lengthy review because of how impressive she is at what she does. THANK YOU Eva for always being so great about helping me out whenever I come in with a question or dilemma in need...

We purchased two phones at the exact same time...ZTE Blade Max Pro and have had MANY problems with them. We've gone to get assistance several times. The second to last time the very pleasant and helpful young lady went through several extensive procedures including contacting corporate to do a network reset and assured us that if we had any further problems to bring them back and do a warranty request WITHOUT having to repeat the extensive procedures which included a reset. Well we went back last week only to be treated rather sharply by an agent named Mary and told that we would have to go through the whole cumbersome process again because there were no notes in their system. She didn't contact corporate who would've been able to inform her that we did do everything possible already. So in the meantime, we are stuck with crappy phones. I have many major medical issues and don't have time or am often not well enough to keep trying to get there when the manager is there and shouldn't have to reset my phone again. Unsatisfactory.

It is conveniently located at the City College trolley stop but you have to be lucky and catch them on a day when there is great customer service. Make sure they log whatever you need into their system or you...