CHANEL SAN FRANCISCO — Local services in San Francisco

If you are thinking about shopping here I would recommend going somewhere else that sells Chanel or avoiding the brand altogether. The service is awful, and the staff is condescending and rude.

I purchased a pair of earrings here in 2007. Over the past nine years I have had the earrings repaired somewhere between 5-10 times, had to exchange them 3-5 times, and actually worn the earrings maybe 15 times. I swear if I look at these earrings the wrong way the crystals fall out!

Recently, I went in to have the earrings repaired... again when the sales associate told me that they no longer repair the earrings, because "Chanel realizes that they are faulty." It only took them 2-3 different style changes, and 10 plus years to figure this out!! The sales associate then told me that I could exchange them for store credit toward another pair of earrings that cost 200-300 more than my store credit. I was standing in the store thinking... Is this a joke? Why would any right minded human want to fork over more money so that the same problem can happen all over again????!

I decided to hold off and email customer service. I have not decided which is worse the service in the store or the online support - jury is still out.

All in all I want to extend my advice to anyone interested in Chanel DO NOT SHOP HERE! I do not think it is worth mentioning names of employees, but I will say the quality of the product, and the terrible service is not worth it. Go to another brand like Louis Vuitton or Celine where you get what you pay for, and where the staff actually cares about...

Update 2021: You are unable to book any appointments online, you cannot call into the store directly, the SAs have not gotten back to me, and maybe you can get a walk in if you can wait an indeterminate amount of time. Extremely frustrating - I have a full time job and schedule to adhere to, I can’t wait for maybe a call back for an appointment. I was long gone 1.5 hours later when an appointment did open up.

Try the Neiman location for quicker access.

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I bought a medium black caviar flap in Italy, under pressure because it was the last one in store and we were leaving Europe tomorrow. I left with this heart wrenching feeling it wasn't "the one." I had ditched the bulky box, but had the receipts and all the original wrapping except for the tissue paper on the handles.

The SF Chanel store was very accommodating when I asked for an exchange. Troy took the time to answer my questions on how international returns and exchanges work over the phone.

I received great customer care from Linda. She was incredibly patient, as I asked for a new bag from the back and scrutinized the bag for any issues. Another associate packed the bag for me and was apologetic when they didn't have the right sized box. Would love to have Linda as my SA again. I am now a happy owner of a lambskin flap!

Pro tip: When you call and they ask you where to route your question, just tell them what it is. Otherwise you might get sent to an...

I've been to NY Chanel and Chicago Chanel recently within the past 2 months, and the service here was a bit obnoxious in a way that I asked the person helping me and she said you need to reserve it after the fashion show. It put me off and seemingly sounded like I need to get in on the fashion and just reserve it 6 months out from the fashion date to be able to get in on the season's collection. I was in Paris precovid Chanel boutique shop and the process since then, of getting my hands on a Chanel bag has been brutal and painful during Covid. It's quite a mess on inventory where one has to go into the store to inquire and maybe reserve and not promising if one will get the bag you see online. Maybe it's the advisor or just the process might a bit too much to get a hold of around the inventory supplies understanding. I didn't like the advisor's advice and seemingly didn't want to go out of the way to follow up with me to get a reservation on that bag I wanted. When I went to Chicago to check back in on the season's collection a week later, the advisor there had a can do attitude with making the effort of reserving it for me before it was released in stores. I bought it from her. Luckily. I think the brand just needs to figure out their supplies and delivery at this point and let the staff be more informed. There's several different response to their process at this time and SF has limited supplies and low...