Chase Bank — Local services in San Francisco

This branch refused to cash an insurance check for property damage to my roof after waiting four months for the insurance company to issue the check. The accused me of trying to cash the check at a Wells Fargo previous to trying to deposit it at the chase branch because there was a set of numbers on the back of the check. I told them I had actually just opened the letter as I was waiting in line and I did not try to cash the check before reaching the branch. They insisted I was lying and said I would have to get a new check issued.

I had to ask the insurance company to issue a new check then went to Wells Fargo to ask why the staff ant the Chase branch would assume I had attempted to cash it as a Wells Fargo, they said they had no idea and actually the check was issued by a Chase Bank from the insurance company. The Chase branch could have easily checked to see if the funds had been released. I ended up having to wait another two months for the new check to be issued. Not great when you have a hole in your roof!

Unfortunately I have to use this bank since the branch near my home has been closed due to covid. I am not one to write bad reviews but on top of this previous issue, yesterday I needed to go to the bank because my pin for a new ATM card never arrived and the people on the phone said I had to go into the branch to resolve the issue. I checked the hours of operation listed on the website before walking 20 minutes to get to the branch which advertised hours open till 6pm. When I arrived at the branch the staff told me they were closed.

It just seems like this branch can not operate in a professional way. They cut corners and make customers do the work they should be doing themselves. Since customers pay such high fees to use this bank it is really a disservice to have such terrible...

We came to this bank for years to see one banker, Douglas Coto. He was friendly, efficient, always gave great advice, and was focused on long term customer satisfaction. In particular, he went the extra step to explain how we could get to a solution and proposed ideas we hadn't thought of ourselves. Since Douglas has left we haven't found anyone at the bank who is remotely close to this. Unfortunately the staff seem very poorly trained and mostly focused on rule enforcement rather than customer...

Bank Tellers / Indoor experience is always good. Using the outdoor ATM's generally sucks tho. These machines are ssssslllloooowwww. Slower than others I have used at other branches. And many times they will refuse bills, or be out of cash on a Saturday Night. We can't have nice things in The Mission / SF, so this will have to do. Just go...