Crunch Fitness — Local services in San Francisco

I hate to leave a negative review during Covid, but I'm afraid this one is warranted.

I have been an All Crunch (nationwide, all clubs) member at Crunch Fitness for years. Despite my all-access, I've really only visited the Yerba Buena location, as it's one block from my house.

Despite that loyalty, they have been incredibly unfriendly during the pandemic. When they had to close, they paused my membership without apology. Of course, they were forced to do so - but something more customer friendly like a note or future credit would be nice.

But worst, when they reopened, there was little notice and they started charging my credit card again. When I found out, I asked them to pause my account. And 3 months later, they began charging again. And then 3 months later, they raised their rates.

I've now paid $821.64 during the Covid pandemic and and haven't stepped foot in Crunch once.

I called to ask if they could pause my account and refund the charges - no. Long story short, after back and forth, the best they could offer was a credit for two months - after paying for 10 months without visiting once.

I have many other complaints with this location. Just a couple: -- Every time I bring a guest to Crunch, they offer my guest a lower rate than I'm currently paying (in front of me). It's clear they have no standardized pricing. I've since asked my friends what they pay, and (literally) ten people all paid different amounts for the same membership. -- The Yerba Buena location is a glorified condo gym. It's inside the Museum Parc condo complex and is quite small. -- This location is generally not the most clean. Expect strong smells of BO in all corners of the gym and avoid the showers at all costs. -- I've almost been injured several times on the treadmills, which are not well maintained. While running at high speeds, the motor sometimes jerks, throwing you off the treadmill.

To be honest, I just hope that this review contributes to Crunch going out of business and closing this location - so a better gym can take it's place. Until then, I'll happily pay more AND walk another 2 blocks just to go...

Started working out the "right" way on 12 Jan 2016. Goals are to build a foundation/improve posture, build lean muscle, and lower my body fat percentage. Many of my friends responded with: "Fat?? Work out? why?? you're 100 lbs.. um, shutup" ---However, I knew there was a HUGE problem when I couldn't walk up a couple flights of stairs without getting winded or have my legs burning when I got to the top, or even pick up my 40 lb dog was a total struggle. Not to mention my energy level everyday was PATHETIC....wanting to nap multiple times a day, even after waking up after an hour or two. I walked into Crunch hoping to find someone who could help turn me from a "fat-skinny" girl with no definition, to a healthy looking chick. (It's really okay to not know what you're doing at the gym) ASK FOR HELP- You're probably doing your work out wrong even if you think you aren't. So, if anyone needs a fire lit under their butts to get started here are my results After less than one month working with Bente Geronimo: working out 3-4x/week, in addition to not consuming donuts and chocolate milk on the reg. (But not altering my diet too much- I still enjoy my sweets!) -Lost 2 mm from my triceps (ladies: the flappy wings) -Lost 9 mm in my subscapularis (back fat) -Lost .5 inches from my waist -Skin fold total decreased from 60 to 47. -% of Body fat went from 29.10 to 25.75! My overall goal: 20% -Gained 1 inch on my buttocks!!!! In less than 1 flipping month. Without massive diet change, I was working out and having fun with Bente and saw results quick and felt SO much stronger. While, I am still in the 'foundation' phase of training, I am thankful to have such a supportive gym family and trainer. I went from cardio girl- not knowing what the hell im doing to walking in the gym with major confidence to do the best work outs in the short time I have. Bente is definitely my go-to gal and I hope from this she can change someone else's...

Crunch Fitness is a real scam.

I would not recommend signing up with Crunch Fitness. If there are any issues that you need to contact corporate or their customer service members, beware as their customer service number does not work. When you finally find an email to contact their customer service, they are unprofessional, will not help, or will contact back. Best of all, any contracts that you agree and sign that the gym will be sent to email but have a time of expiration. So if you don't view your email of the sent contract right away, you do not have a copy.

I had signed up for personal training sessions in August 2020. I was unsure of how long I would stay in San Francisco but I was told if I relocate I could get a refund on the unused training sessions. Fast forward in November 2020 I knew that I would move the following year and gave a heads up to the manager which again told me I would be refunded.

Due to the COVID-19, I had move immediately. I contacted the manager, which was a new manager and had no information on the talk of the refund with the previous manager, gave me a customer service email.

Emailing the Crunch Fitness Customer Service Member felt like we were just going in circles and nothing has been resolved. I was told I could not get a refund due to being passed an expiration date that was never mentioned until now. Even though I was told by managers from 2 Crunch Fitnesses and stated in their contract that if I move more than 25 miles from a Crunch Fitness I would get a refund of my unused sessions. I have 11 unused sessions left (about $800) and the nearest Crunch Fitness is 30 miles away. During this time of crisis, this company does not stand by its consumers. It is stressful to know that I will not get the proper help, attention, and money back.

The ethics of this company is not worth the...