National Car Rental — Local services in San Francisco

Very frustrating experience, rented a car and even when we got to the desk the attendant refused to tell us whether the car was AWD, saying it wasn’t his job (uh, what), then finally telling us (incorrectly) that it was AWD. When we got to the basement and packed the car up we discovered it was not AWD so we had to switch the car which on top of the issues with the attendant at the desk, took an extra two hours. Attendant Miguel was rude and condescending the entire time. Reached out to customer experience who were defensive and completely unhelpful. This one star I’m giving is for Tony who helped us identify the AWD’s in the parking lot, he was the sole good experience we had. However due to overall experience I can never use National again. Slow service, rude service. I recommend Enterprise across the street or Hertz at the Marriott as they are much more professional, reliable, and consistently provide...

I already love National but I had an especially incredible experience at this location working with Laith. I was originally given an older Hyundai sedan but after mentioning I'm an Emerald member and was hoping for something a bit more modern he upgraded me for free to a Nissan crossover SUV which made my day. That alone made the experience awesome but a few days later when I suffered a freak accident dog attack and bite and was stuck an hour away from SF unable to return the car to the same location he was so empathetic and understanding over the phone helping me figure out where to return it instead and how to minimize costs. I'm so grateful for his help and in a week that was so traumatizing and overwhelming, I really appreciated not needing to excessively worry about how to return a rental car of all things....

Staff is very friendly, they will do their best to help the customer. It is a small and most often crowded facility with customers and their luggage. Have to go down the basement to pick up the car, which can be little annoying if you are with some luggage. Drop off is quick n easy. All in...