Everlane — Local services in San Francisco

I must say, as a longtime customer of Everlane, I was really excited to check out the store on my visit to the States in September, but I couldn't have been more disappointed. As many people have already noted, stock assortment is limited, which is a bummer, but mostly I was appalled by the service - or lack thereof. There were probably twice as many employees as customers, yet I was continually looked over and ignored with hands full of product while people shopping literally right next to me were asked if they needed help by multiple sales associates. The lack of fitting rooms/waiting time is a bit ridiculous, though I did encounter the only helpful person there, even if she never brought me the additional item I asked for. The sales people either were running around frazzled and stressed, or the vast majority, chatting to each other and (as someone else already noted here) throwing elevator eyes to anyone who dared get in their vicinity. The whole experience really left a bad taste in my mouth about the brand, and honestly reminded me why I left the Bay Area nearly a decade ago....

Tl;Dr: great spot, nice staff, avoid rush hours. Dog friendly.

I have been a customer of Everlane since their first tshirts and was very happy about this new store opening, much bigger than the previous lab which used to be a couple blocks away. It's hard to beat their price and quality for basics with a twist, I love the transparency and ethical positioning: I like to know what I'm buying. I had a great experience going there on a Friday afternoon. There were quite a few customers for a week day but I didn't have to wait in line and I was helped immediately and generously by several staff members. I didn't feel rushed even though I was trying out quite a few items. As always with Everlane the sizing can vary between models and fit, so it's a great opportunity to try things out and check the fabrics etc. I will definitely come back. There aren't many fitting rooms, so going on a weekend or right after work may require some patience, but they stay open pretty late. There were quite a few doggies, I didn't mind but i just want to specify it in case it's helpful (whether you love...

Important to note: your experience at the Everlane brick and mortar store VARIES depending on when you go. I see a lot of negative reviews on here about the space (but not directly targeted towards Everlane). I will say, the space is small and I was disappointed by the lack of work pant selection available at the store. BUT, it's important to note that Everlane is transitioning from an online to brick and mortar shopping experience so of course they will need to work out some kinks! While the space is small and limited, I can only see them expanding to better and bigger locations from here. What's important to get from my comment is that Everlane is an amazing company. They are ethical, sustainable and affordable which is very rare! I don't want people reading these reviews and who aren't aware of Everlane to think badly of Everlane as a company! If you don't like their brick and mortar store now, give them some time and check out their online store! Vote with your dollar and support sustainable and...