Helen Beauty Salon — Local services in San Francisco

I feel tricked and scammed. I called in and asked how much is it gonna cost for bleaching twice specifically. The owner replied $80. When I got there, the owner said $80 is for bleaching once, double for bleaching twice. Somehow I managed to bargain it to $120 with a haircut and started getting my hair cut and bleached. After my bleaching session everyone was trying to persuade me into having the hair oil and steaming for $50 and I said it’s too expensive I don’t wanna do it. They said maybe $40 then. I still refused. Mentioning it’s my birthday, the staff agreed on giving me the oil steaming for free verbally and quite explicitly. If it had gone with that I’d be leaving a 5-star review because haircut is good and bleaching is fine. However, after I’m done I paid 120+20tip, they said it should be 160+tip. I needed to get more cash from the ATM across street to pay for that extra $40 which I was not going to spend if not for the FAKE free promise. This is upfront dishonesty. That’s the story. Last but not least, oil steaming listed on the poster out...

海伦美容沙龙评价.

⭐⭐ (2/5星)

复杂体验 - 理发技术出色，客户服务糟糕**

我于2025年6月13日光顾了海伦美容沙龙，经历了一次值得称赞与批评并存的体验

积极方面：** 为我理发的男理发师技艺精湛

他仔细倾听我的要求，完全按照我的想法完成，没有过度修剪。理发质量非常出色，价格也很合理。我对他的工作非常满意，所以在理发费用基础上额外给了17美元小费。

消极方面：** 理发后，我需要使用洗手间，被指引到一个狭窄的后房间。在这个拥挤的空间里活动时，我意外掉落了手机，不幸击中了另一位顾客的头部。我立即诚恳地道歉

然而，后房间的一位女员工对我变得极其敌对。当我仍在寻找洗手间位置时，她非常粗鲁地对我大喊大叫。她的不专业行为完全不合适，特别是考虑到我的手机掉落明显是意外事故。

尽管我尝试使用谷歌翻译来解决这个情况，但该员工的态度依然恶劣。当我表示因为受到的待遇而不会再来时，没有人对失去这笔生意表示关心。

总结：** 虽然理发本身值得5星，但恶劣的客户服务体验掩盖了优质的工作。尽管理发师技术娴熟、价格合理，但由于我受到的待遇，我不会再回来。

⭐⭐ (2/5 stars

Mixed experience - excellent haircut, poor customer service

I visited Helen's Beauty Salon on June 13th, 2025, and had a contrasting experience that deserves both praise and criticism.

The positive: My male hair stylist did exceptional work. He listened carefully to my requests and delivered exactly what I wanted without over-cutting. The haircut quality was outstanding, and the prices are very reasonable. I was so pleased with his work that I tipped $17 above the haircut price.

The negative: After my haircut, I needed to use the restroom & was directed to a cramped back room. While navigating the tight space, I accidentally dropped my phone, which unfortunately hit another customer on the head. I immediately apologized profusely.

However, a female staff member in the back room became extremely hostile toward me. When I was still trying to locate the restroom, she yelled at me in a very rude manner. Her unprofessional behavior was completely inappropriate, especially given that my phone drop was clearly an accident.

--LCJ

Despite attempting to address the situation using Google Translate, the staff member's attitude remained poor. When I indicated I wouldn't be returning due to the treatment I received, no one seemed concerned about the lost business.

Bottom line: While the haircut itself deserves 5 stars, the hostile customer service experience overshadows the quality work. I won't be returning due to how I was treated, despite the skilled stylist and...

Hairstyle is a really subjective thing, so I really need someone who cares about my hair style and understand what I want. The hair stylist is not good in community in English but he tried his best to understand what I want. Or maybe showing a picture could also help!

Can't find another other option for my picky asian hair style!

If you can't speaking Cantonese or Mandarin Chinese, try to explain with pictures or come with someone who can translate for you!

P.S. I have tried several salons in Chinatown, though he messed up my hairstyle the first time, he's getting much better every time and now he's the only person I trust to style...