United States Postal Service — Local services in San Francisco

After an eye appointment, I visited this location to send a return package valued at under $50. The package was fully prepared—sealed, labeled with my return address—and I was ready to pay for postage. Despite this, I was explicitly refused service by both employees on duty (an older woman and a late 30’s man).

There were no other customers present, yet both employees declined to assist me in any capacity, stating they “could not help.” They remained seated during the interaction, making no effort to offer an explanation, alternative, or basic customer service. This refusal of service was unwarranted, unprofessional, and completely unacceptable at a public postal facility.

If a self-service kiosk had been available, I would have gladly completed the transaction without staff involvement. Instead, I was left with a demeaning and unnecessary experience that reflects poorly on this location’s operations and use of staff resources. I will not be returning, and I urge management to review the conduct of these employees and address this issue...

World's worst postal office.

I had to send a parcel international at the Chinatown office. I was packing my item with a rigid package and the person at the desk recommended to use an envelope. I followed her advice. Result: after 3 days the pack is back. Reason: I had to use a rigid package instead of an envelope. To pick it up I had to go till north-beach. I took it and I went back to the Chinatown office for a refund and to resend the pack. They said that for the refund it was necessary a supervisor and they had not, so I had to go back to north-beach if I wanted. Congratulations, this is the worst performance I ever seen in a postal office...

This review is for this specific post office. I live one block away from this location. Had my mail held while on vacation. Came to this post office after vacation and was told to pick up my held mail in North Beach. Fine. No big deal. Went to the North Beach location, and they told me held mail was at a post office in Nob Hill. So one star for completely wasting my time and not knowing...