Metro by T-Mobile — Local services in San Francisco

I wish i could give zero stars. The workers (2 ladies in particular they know what they did) decided it was ok to ban me after i came in earlier that day asking a simple request . I needed to switch my phone unfortunately another customer walked in who was charging her phone behind the counter. She was harassing the worker and me verbally. The worker then was as kind as they could be. They handed over the womans phone from behind the counter as she was demanding to see it. Almost yelling at the employee. I said calmly to please leave me alone and wait her turn , that made this woman extremely angry. She began to assalt me verbally and directly. As she walked out she was threatening violence and then suddenly she back handed me on the back of my head. I started crying. And I was anxious to leave. The employee didn't offer to help me or call the police. This was an extremely violating experience.

The employee did have plans to help me with my phone and did get it working for a moment . I went to go sit outside to get some air and smoke a cigarette after the worker tried to skip helping me and was trying to help the next 3 people in line behind me . I felt publicly humiliated and discriminated . I was almost wishing i was never born.

So once i was able to relax a little i came back to be told by the next 2 employees that i was not allowed back . I took pictures and left immediately . Now looking for the photos i see the employees must've figured out how to delete my photos remotely 😕😕i feel like i was teamed up on and banned for their own personal reasons. So unprofessional i am literally terrified to ever go back to this store. Unfortunately i wasnt able...

I have an account with metropcs and I just recently lost my cellphone and bought a brand new unlocked cellphone from Best buy I went to this location because it was closest one to where I was , I went in and the manager for this location assisted me to have my phone setup so he explained to me that he needs to call customer care for them to bypass the device, he was so unprofessional since the beginning when I came in and also on the phone with customer care he was not being cooperative he was telling the person with customer care that they were stupid and with the security questions that they were asking he was answering for me without my consent and arguing with customer care back and forth until they hanged up on him then later came to find out that they locked my account because he gave them the wrong answers to the security questions that was supposed to be me answering. So he told me me that I have to wait 72 hours before the account gets unlocked I got angry and upset and disappointed and left and went to 2 other locations and same issue I was locked out from my account due to him messing up my security questions I have a family that I call and check on everyday and I can't do that either they didn't even try to help me out bad business bad service,...

I had an exceptional experience at the Metro PCS store thanks to Jackie. She went above and beyond to assist me in setting up my home Internet with the promotional offer. Jackies dedication and outstanding customer service skills truly stood out. Her knowledge, patience, and willingness to help were remarkable.

Jackie expertise and professionalism made the process smooth and efficient.

She patiently answered all my questions and ensured I understood the details of the promotion.

Jackies proactive approach and positive attitude made me feel valued as a customer.

Her commitment to ensuring I had the best setup for my needs was truly commendable.

Jackie'd exceptional service deserves recognition, and she exemplifies what it means to provide outstanding customer caret's outstanding performance and dedication make her a true asset to the Metro PCS team. Her commitment to customer satisfaction deserves to be celebrated, and I believe she is more than worthy of being recognized as Employee of the Month. Thank you, Jackie, for your exceptional service and dedication to helping...