Sagebrook Senior Living — Local services in San Francisco

Staff friendly and helpful. Some were more willing to get me up and moving. Staff very conscious about response time to call button. Responses to some concerns varied from listening to a problem and fixing it, to putting in a work order, to promises to look into it but no updates given. TV reception was pathetic; I think permanent residents got their own contracts for better reception. This could be improved. I stayed in my room so cannot talk about social activities but I did see a list of activities which was nice. Food served in the room could have been warmer when appropriate. I think there could be less waste if we could have a list for each specific meal and we could circle what we wanted. In my case a lot of butter and jam packets and vegetables could have been saved from the dumpster if I could select or not select them. If you didn’t like the items on the menu there were few choices of alternatives. It would be helpful to have a booklet with info on services such as laundry days or van use and requirements. I prefer having control of my meds but I understand why you send someone around delivering them. Too bad they can’t deliver therapy services if you signed up for them. I was shocked that I couldn’t have a Tylenol unless I had a doctor’s order. The occasional pain doesn’t seem to require a prescription! Overall rating good but with room for...

A dear friend of mine moved into Sagebrook last November and has been very happy there. We love our weekly visits in the beautiful garden courtyard out back. Fili, the Executive Director, greets residents and visitors alike with her warm smile and makes it feel like home. Laura, the activity director, puts together an amazing line-up of activities, and Marco and Amy are so lovely with the residents as they facilitate the activities, from games to daily exercise to conversation circles around the morning newsletter to flower arranging and art projects to holiday celebrations. The first month my friend moved in they did a gratitude tree and had to write leaves with things they are grateful for. The first thing my friend wrote was "This facility and the staff!" The staff do take good care of my friend and make all the residents feel special and part of a community. Eden and Josefina and all the fellow care staff work so hard to ensure all the residents' needs are met in a caring and compassionate way. Aside from activities and on-going care, Sagebrook even has special programs like bringing in dance students from USF to work with residents over the course of a semester. I'd never had experiences with assisted living facilities before, and I've been really impressed with Sagebrook. Many thanks to the...

Overall, Sagebrook of SF is clean, well-maintained, and welcoming. My mother has been a resident for two years, and we have never experienced any strange odors or untidiness when visiting. The staff makes sure my mother’s room and bathroom is clean, well-stocked with her towels and clean laundry. Her window is always slightly open so there is a nice flow of air. There are always lots of daily activities (e.g. baking, flower arrangement, exercise to disco music, etc.). My mother is in a wheelchair so safety is extremely important. There is always someone to wheel her out to the garden, dining room, and activity area. She has a lanyard-like necklace with a button that alerts staff is she needs to go to the bathroom or be transferred to bed, etc… Someone usually shows up within 5-10 minutes. The facility and healthcare staff are responsive, and you also should be proactive with communication. I’d like to see a more central source for communication as well as regular updates on my mother (e.g. weekly or bi-weekly). Team member Jennine has been our main contact there, and she goes the extra mile. It’s been reassuring to know she is there. There is a good sense of community; staff say hello when you walk in, and residents smile and/or wave. My mother is happy and feels cared for...