The Hayes Laundry — Local services in San Francisco

Terrible customer service. I have been using them for occasional dry cleaning and regular wash and fold for our comforter, which is too big for our washer. The price was originally much lower but I learned that this had been done in error, and was disappointed to know I would be charged more going forward. Then I noticed our comforter would get returned to us with our cat's hair still on it and it didn't seem to be actually clean; we were told this was because we chose scent-free detergent. The last straw for me was when I drove all the way to retrieve our comforter, only to learn that the locker in the laundromat would not open for me; I called the manager Vernon, who offered nothing, refused to come in, and expected me to just make a second trip at a later date without any recourse. When pressured by me to offer better customer service given that it was their equipment that was malfunctioning and I had to waste gas at record high prices to make two trips, he begrudgingly offered $5 off but had the audacity to tell me that if he gave that discount, he would refuse to fulfill future orders for me!!

To recap: changed prices, did a lackluster job, then treated me very poorly for being assertive about better business practices.

We are in no short supply of laundering services in SF. Find another, better small business to patronize. I refuse to be treated like that and...

Hello my experience here is awesome! No longer have to worry about drug addicts smoking in the building, no homeless period! Great place to be alone, close to Alamo Square park! Love their fast reliable FREE WiFi network! Watch a few Youtube videos as clothes are drying! Biggest uh machine is $9 and change! Dryer are 5 minutes a quarter! One or two of the machine has 7 minutes a quarter! They have dryer sheets cheaper than advertised! Just load laundry go to Alamo Square park for a toilet break!! No toilet for customers! But it is worth it! Again FREE WiFi no...

Giving four starts cause the machines are coin op only (quarters only, there is a machine where you can enter $1, $5, $10, or $20 bills to get quarters which is what I did). There’s no atm inside so you’ll have to go down the street to get cash. The machines work well and fast. It’s a bit expensive if you have a looot of laundry ($9 for the biggest washer they have, and $3.75 for the smaller ones). The dryers are cheaper ($0.25 per 5 min at any heat setting). It’s clean inside and quiet especially mid day. Wish they accepted card or Apple Pay...