Optum - San Gabriel — Local services in San Gabriel

First, the phone system is inadequate at this location. It says Press 1 for Primary doctor but no one ever picks up through this option. I've been on hold for more than 30 minutes, multiple times, without no one answering my call before hanging up. You have to Press 2(OBGYN etc) option or 3 to get through to a receptionist. The receptionists or phone screeners are not polite a little rude. They sound hurried and agitated and don't value you as a patient. Plus, you have to pay for parking outside in the lot. I've had issues trying to pay with cash or vice versa with a card. I'm highly considering changing location. The doctors are fine and Dr. Lo is great. The service surrounding...

The staff is friendly and I feel comfortable at this clinic, but they do miss things here and there. They told me they could perform an x-ray for me but later told me it was lunch break and I had to do it another day at another location. Later, I found out they didn't order the x-ray for the other location. A few weeks later, I scheduled for a vaccine shot. They had me waiting for an hour only to tell me they did not have the shot at the clinic and I would have to come back another day for it. It created quite a bit of trouble because not a lot of people have that kind of time to waste. The good thing was, at least they did not make me pay...

I've had this practice as my primary care facility with Dr. Andrew Yen being my PCP. Every time I was in need Dr. Yen was very helpful, and really took the time and effort to help me with what I needed. I wanted to leave this review also because, in the last 3/4 months I had some issues that caused me to call the office many times. And, literally, every time I talked to nurses, or administrators there, they were always super kind and helpful and that goes a long way when you're already stressed out because of a medical issue. So I totally recommend this facility and...