GameStop — Local services in San Jacinto

In all my 22 years of being a consistent game stop consumer, today marked the first occurrence in which I was not treated fairly and given due process with a transaction for picking up my call of duty modern warfare pre-ordered game in which was paid off in full before the release date. I was mistreated by the assistant manager and supportive cashier staff team.At first I was denied my paid in full game after two back to back visits and lengthy conversations with the cashiers and assistant manager, but finally almost 45 minutes later of onsite exposure I was given my game. Just want to inform potential customers and current customers of complications that can occur when picking up pre-ordered titles. The assistant manager along with a few other staff members was rude and inconsiderate during this whole ordeal I was arbitrarily put through and I will not be giving any business to this location ever again. I will defer my game stop dealings to the Moreno valley mall location in the city of Moreno Valley where I was a customer for 12 years and they have compassionate and customer friendly service that is a cut above the rest, I recently relocated to the city of San Jacinto from Moreno Valley and it proves to be very convenient for me and my family to do business at the San Jacinto location, but after today's visit ill just stick with...

I asked for the price for Turtle beach 600 wireless headset for Xbox Series and the guy at time told us , they're kinda expensive and might be cheaper at Walmart.... Okay But I still want to know the price please.. like????! He says around 90 bucks. I say okay I might be back. I ended up coming back to the gamestop . Walmart prices were more by 20 to 25 bucks for the same headsets . This time there was another employee with dark hair, he was very helpful and super nice . He took the time to find out what gaming box we had and what item we wanted to see and then some. There were 3 people in line and if you ever been to a game stop you know that you're gonna spend some time there. I know if you're in charge of a store there are some things you need to handle before you leave your shift.. But here we go you guys :) *THIS IS BASED ON MY OPINION OKAY DONT COME FOR ME LOL . If there are 2 registers and 2 people working why not get the line down?.. that way you won't have pissed customers and a stressed employee... Right or Wrong? I'm just saying, never the less my experience at start was not so good but ended up great. I got wireless headsets and a controller with great...

“Store Leader” Michelle needs an attitude adjustment and training on customer service. It’s no wonder that she is the only person working on a weekday and there are no employees in sight, you couldn’t pay me enough to be around this woman for an 8 hour shift. We came in looking for a controller for the Nintendo switch and asked what the difference was between two controllers. “I don’t know, I don’t have either one.” Okay…. So why are you working here, let alone a lead if you have no insight? We asked if they price match to their online website and she said yes. We showed her the online price of a game on their own website. “Does it say it’s in stock?” Yes…. “It needs to be available at this store.” It is… “It needs to show for delivery, not pick up.” Why??? So we sat there for an extra 2 minutes having to sign into an account, type in a delivery address, follow all the way through with the purchase to finally get this woman to do a price adjustment. It made no sense, I should have just drove over to Target where they don’t make you jump through hoops for something that takes less than 10...