Metro by T-Mobile — Local services in San Juan Capistrano

Do not go to Capo Beach Metro store I repeat please save yourself save yourself do not code it's the worst nightmare 65 year old man disabled and these people took all his information on his phone all this picture is on business and this is the 10th day after that not one person has called or done anything except we're sorry sir there's nothing we can do about it when you call customer service and it's just a lovely thing be nice to know they're in the Philippines are probably feeling pretty good but they can't do nothing or not recording anything a Ponzi scheme like everybody runs around here to you incredible please don't go to that store I'll be standing outside telling everybody that come on by we'll have a barbecue you start screwing old people on purpose and I repeat this on purpose I don't lie like the new generation and I am in the politicians and the cops I don't lie and I get in trouble for that because I think people don't lie either and I'm really dumb and I have no idea what year it is anymore I do know that you have brought it on yourselves and I don't feel sorry for you at all but you made the wrong choice and all this was going on many years ago so every one of you is going to be screwed every one of you and I know you know what does going to happen because the people around here don't do anything until something happens you know there's nobody left to plans and to make it not happen you make you let it happen and then you do something the way of the world the way of the government the way of the fruity goody rich people or whoever they are the...

Only selected one star because i cant leave a comment without it. Managment is an absolute joke, ive never heard from anyone what i heard from him, and I've never said it either. "Im locking the doors now, Security says they need to be locked. Come back tomorrow." To which i replied "Ive been here waiting for 15 minutes I didnt just drive here for nothing." To which he said "Yeah, so I'm locking the doors. I have things to do. 'bye." Keep in mind they close at 6:00pm, and this happened at 5:59pm after spending 15 minutes calling customer service back for the 3rd time today regarding a free replacemnt sim card.

The lesson here is, why pay him to do a job he onviously can't do? At no point was a phone number even requested. Just a "No we don't give away sim cards (chuckling) they're $10 bucks, that's how much they cost." Which was incorrect, upon verification of the notes on the account, i requested the sim card be given to me and id place it in the device at home after it had been wiped and reset. His response "We need the imei and to activate it, im not giving you a sim card."

Bad customer service infuriates me, a customer is coming to a location for help. If he's so inept to provide customer service then customer service should not be his profession. Perhaps a CA DMV employee is more suited to...

I been in business management for a long time and definitely can tell this specific location is going down hill. Service here used to be amazing 6 month ago , now it seems to be under new management or ownership. And definitely that was a really bad move service now is the worst I’ve ever experienced. Employees here are completely clueless of what they’re doing they have no idea of the basics of their job. I went here back on December try to get an iPhone 16 under financing, the guy at the store ask for my information and fill out an application for a loan rebought affirm, he then told me the loan was approved but five minutes later he said the loan got denied and he said there wasn’t anything he could do to fix it so went home with no phone. A mont later I got an email from affirm charging me for an open loan from metro pcs at Doheny. I went to the store to try to resolved this issue on Wednesday January 29th, and the person in charge had me waiting for over an hour sitting on a chair while I was completely ignore and at the end he denied any help and didn’t even want to look into the issue. Of course I had to report the actions perform by this business as fraud. And even fill out a report trough the better...