Las Golondrinas Mexican Food — Restaurant in Dana Point

Had the most unpleasant encounter with the employee Emma. We ordered food and the food was made wrong. So we called to try to speak to someone about the issue. Emma who was the cook, answered the phone and told my partner to eat like a dog. She then calls him back with the number blocked. I decided to call the store to speak to the Manager to handle to issue, Emma answers the phone and starts the threaten me saying she will the call the police. This women does not know me personally but was extremely disrespectful over the phone. I kept getting interrupted while I was trying to say the issue was our food being made wrong. She was making it a personal problem, and being disrespectful. I was kind on the phone and said i was more than happy to return to the store and show them the food but she threatened to call the cops on us for no reason. I went to the location in San Juan and when i mentioned to the employees there what happened they said this lady is known to have this type of behavior and apologized. It’s really bad customer service and makes it a bad experience. We were just trying to enjoy the food that we paid for, but with this encounter we will not be returning to the...

Funny thing about restaurants and customer service. Customers just want the basic service to get their food and leave. Funny thing about business hours. If business hours are posted up to 7:00 pm tell me why a person who called at 6:50 to see if restaurant is still open can’t be served at 6:53 pm? I was told there would no longer be phone orders but walk-ins only. I walked in three minutes after my call.

The young “manager” there said the restaurant were closed. Yet, there were at least five customers waiting for their orders. I told him that I called three minutes before. Oh boy, he did not happy at all. He went to the register, punched the register with heavy fingers and contempt and said, “Fine! I’ll take your order but we are closed!”

Customer-No Service!

Hey, dude, I don’t need your attitude or your food. There are way more places who will accept my dining dollar. I told you that as well. By the way, with an attitude like that see how far you get in this life. Guess less than average and mediocrity is your mantra.Oh, wait! Bet you don’t even know...

I just had the most horrible customer service by Elizabeth, and I guess I'm not the only one after what I saw when I was waiting for my order. She is the most racist person and don't know why she keeps working there every time I go there and I place my order in English she always talks to me in Spanish, just because people looks hispanic doesn't mean they speak Spanish cause you are racially profiling and the store is due for a lawsuit, and to me it happened all the time with her, just because she is been working long time she might think she owns the place but flash news woman you still an employee and if you don't know English please don't be taking orders at the register cause last time I checked We still in the USA and the language we speak is English! I have been in customer service for a long time, and I never assumed or racially profiled my customers 🙃 so hopefully, corporate or whoever is in charge fix this cause, like I said you will have a big...