PetSmart — Local services in San Juan Capistrano

As soon as I got my new puppy home I signed her up for puppy training here. Raising a puppy is hard work, and dog ownership has changed a lot since I had one as a child. I wanted to “do it right.” I’m sooooo glad I did. Sarah Schusler is FANTASTIC. Sweet, stern, playful and extremely knowledgeable, she knew just when to ignore my pup’s barking and when to tune in and handle.

I was amazed at how quickly we learned to do things. Every single day we left with new useful commands. And she kept it fun. We had a range of fur all sizes personalities and problems and through the course, we all saw our dogs (and us owners) evolve into better bonded, more comfortable and confident pets and partners. Plus, she has helpful relatable personal stories of her own, pre-trainer experiences with her dog as well as her time working with actual wolves in a reserve. As a result she has great insight into why dogs do what they do and how they’ll respond when we do what we do.

I recommend Sarah 100x for anyone who wants confidence in their role as fur momma. It’s better for your pup and...

HORRIBLE service, some of the woman who work here are rude and they always smells like marijuana. I took my dogs here at 10am thinking that was enough time for them to finish by 2pm since one of them had a vet appointment. The lady who took my dog, Mango, told me they would be done by 2pm and I call them and she tells me they won't be done until 3:30-4pm and says its not her fault because I didn't tell her that one of them had an appointment. I do not understand why it takes 6hrs to cut and shampoo dogs. She probably smoked a lot of marijuana and wasn’t able to function enough at work. They need to start taking drug test from their employees here. Last time I had an appointment at 8AM and she was the only one there when I brought my dog. The smell of marijuana was so heavy in there. The health of my dog is being affected by their groomer being high on drugs at work. I am not against marijuana but if you do a job that affects the health of others, you should not be high at work. I do not recommend this place. Although the deals are great the service is bad. It’s a...

Got what you need, when you need it. Feels a bit expensive, but I think most pet store products are expensive because there are three things in life people will gladly spend enormous sums on: weddings, babies, and pets. But I digress. This store is large and well-lit. I only buy cat stuff and the selection of cat toys, food, scratchers, and beds is good. As of this writing, The Ark of San Juan cat rescue shows cats here in this store. My family has adopted two rescue cats here, both fully vaccinated, neutered, and chipped. This business relationship for PetSmart and The Ark is truly symbiotic, because one can adopt a cat (if approved) and then turn around and buy stuff from the store. This store also has a busy grooming department, and it's fun to watch the animals get groomed. They also do dog training in the store. Lots of fish and a few reptiles. Saw a chinchilla, I think, the other day. Only reason for 4 stars, rather than 5, is that often, it seems, the checkout line takes longer than it should (and I'd rate my overall patience an...