Staples — Local services in San Juan Capistrano

On July 6th I went into Staples in San Juan/Capo Beach Ca for a few odds and ends and while down the memory card isle we had a 7.1 earthquake. It rolled a lot and I was in a clear above my head area so I sat on the floor while it continued. The employees freaked out and laughed and did not make one attempt to check on customers or try to get people to exit the building as any type of safety protocol. As they were talking, one of the guys started saying he thought he waving a seizure as a joke because of the earthquake. Then he made seizure motions as he was laughing about it, and the others standing around laughed. How awful is this behavior while you are working for a company and are the face of providing customer service, and to behave like that.

I find that appalling beyond belief as I am Epileptic and living a life with Epilepsy. I felt very uncomfortable in the store. I made my purchase and made a comment to her about it. No sorry, no are you ok, and seemed to enable their behavior as just being funny in a stressful situation.

I’ve spent a lot of money at Staples through the last 20 years due to my career and owning my own business’s through the years and I’m at the point that I’m so disappointed by this to pull all my business going forward.

Making fun of disabilities is such a negative thing in this day and age, but to go to a store where you’ve spent your hard earned money and have always had great experiences there makes me not want to come back.

I took the time to write this in hopes that someone at Staples reads it, and feels it, and have it heard. I’ve often have had seizures in stores and in public and let me say, I’m super glad I didn’t have a seizure there amongst those working there, I have no confidence that it would have been taken seriously or appropriate attention would of been given even just by calling 911. Again, none of the employees bothered to walk the store after the earthquake and check on customers. Even another customer made a comment about how they didn’t seem to care at all who was in the store.

I hope this may bring some light to Corporate. Maybe help by some type of training to explore with staff on how to be mindful of who is in the store etc. I don’t expect everyone to know I’m Epileptic, I don’t wear a sign on my forehead. But you never know what someone deals with, lives with, and how offensive these things could end up being. Along with refreshing the staff at the stores on what to do when there is an emergency like this large earthquake to ensure the safety of the staff and the customers in the store.

I’m disappointed to say the least, but maybe one person at Staples can see this and know something has to change, something has to improve, something has to acknowledged that this isn’t the vision of...

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