Design Within Reach San Marcos Outlet — Local services in San Marcos

STAY AWAY from this place unless you want to be mistreated by a wannabe arrogant over priced furniture retailer, in an outlet mall nevertheless! They told us they would blacklist us if we disputed a charge, because they wouldn't refund it, for damage to furniture we purchased which had no damage at the time we purchased it. We bought over $5k in furniture at this place. At DWR's request and insistence, we inspected the items which were to be delivered with their sales associate, Riley, and noted any damage. No damage was found so we wrote "none noted" on the form. Prior to delivery, their sales associate, Dan, texted a photograph of damage to one of the items which wasn't there upon our inspection in the store with Riley. They wanted to force us to accept the damaged item telling us that we made a mistake when we inspected it and we would be blacklisted if we disputed it. Dan then wanted to distance the store from the form we filled out stating that the form we filled out wasn't theirs, it was the delivery service's form. How ridiculous and disingenuous!! We let them know it was a form provided in their store, by their employee, and filled out in the presence of their employee. Blacklisted or not, we will never shop at this or any other DWR store...

I initially left a 5-star review for this store earlier in the year, but I've since deleted it due to a noticeable decline in quality. I've been a regular customer since January '24 and have observed many of the changes and challenges the store has faced. From my experience, the store's operations are lacking. Shipping takes an incredibly long time—I've had thousands of dollars' worth of purchases sitting in the sold section, waiting to be shipped for over a month. They've even lost some of my items because they sit for so long. Additionally, although this is an outlet, many of the items I've received have undisclosed damage. Pricing seems to vary significantly depending on who you speak to, and it's often difficult to find someone available to assist, as management is frequently absent.

I would tread with caution when purchasing from this store, as all sales are final. Often, the prices on the regular website are not much higher, and you have the ability to return items that don't meet your...

Loved my experience here! Professional, informative, thorough. Everyone was so nice! I'm ecstatic with my chair purchase. The quality of the furniture is excellent, I can't wait to see it in my living room! I will say, the day I was there, a few people were in the store including one Karen of a guy who was desperately trying to get non-existent discounts for any reason at all. He made a huge scene and threatened the employees with negative reviews. From the looks of it he went through with it. But I can set the record straight, they were SO professional with him and never lost their cool. And he didn't ask for a refund, he's full of it, he was fully yelling and screaming about discounts and the manager had to come out. She respectfully didn't give an inch as he was throwing a tantrum. I just want to say well done everyone and I hope you had a better day after that! Thanks for your help and...