Office Depot — Local services in San Marcos

DO NOT ORDER ANY FURNITURE FROM THESE PEOPLE!!! In late May, San Marcos Texas was flooded on our side of the town. That included the main office on-site. We were told to go get new furniture from a couple of other stores, but since we had been a customer of Office Depot for over 20 years, I knew I could get everything we wanted in one place. We went there the following Saturday and met with a very nice young man that helped us, and made sure that the items we were purchasing were available. One problem..they would not accept the owner of the company's credit card unless he was present. I do understand the security issue, but again we had been customers forever. Had to wait til the owner was back from his weekend away to start the process, which meant that every item we had ordered was erased from the computer. WEEK 1...furniture was delivered. Half of it was right, and the other half was the wrong merchandise and in the wrong color. I called the 800 go depoit and got a lady I could not understand. After half and hour of trying to explain to her what was missing or wrong, she said she emailed me the correct info and hung up. GUESS WHAT...she didn't! I went to the store in person and spoke with a manager. He was VERY defensive, said I needed to talk to the 800 go depot people. OMG, I got another person that spoke the same as the first person. She hung up on me after ten minutes of trying to explain what had transpired. WEEK 2. Wrong items were picked up, and taken back to wherever the warehouse is. PLEASE keep in mind that every piece in every color that I needed was on their showroom floor. I talked to the assistant manager at Office Depot, and he said he understood my frustration. Again, another phone call to 800 go depot number; same accent; different person. I finally asked where they were located. She said THE PHILlPPINES. THAT EXPLAINS A LOT!! OK...here we go again.I had ordered 2, 2drawer file cabinets. I was told by 4 people that I had ordered only one!!! Can you say, I know what I ordered standing in the showroom "I don't believe this"!! While I was ready to go to the store and not leave until I had everything straightened out, WEEK 4, ANOTHER desk arrived, WRONG DESK RIGHT COLOR. Also through all of this craziness I am trying to get credits for the items I was OVERCHARGED for. Total due back to us was over $300.00!!! We are still without a desk, and file cabinet. I am beyond upset! UPDATE 6/22/2015

We went to the store again, and got the manager on duty. ALLEN worked with us and made sure that the information was correct and any credits due were processed. Our fingers are crossed that we get the right order,...

Wow Office Depot, how the mighty have fallen. I went in looking for a wired computer keyboard. I checked the Office Depot App, found a few options, checked if it was in stock and was sure I was going to be able to get there before the store closed. I hop in my car and make the ride over to San Marcos. I walk in and there are two employees working. I am walking around the technology section like a lost puppy. I noticed they have a limited selection of keyboards in stock and not the ones that were on my list that I had checked previously to make sure they had. I finally grab one and sit in an office chair in the middle of the store to check the Office Depot website again. Once again, I am completely ignored. After being fed up with the lack of customer service, a young woman in a Rockport sweatshirt asks me, "I can ring you up over here." I explain to her I am trying to find a keyboard. You can definitely tell she is really not into helping me at all. I start showing her items through the app. She reluctantly asks for the item number so she can check her handheld. She tells me of the 3 keyboards I was looking at, they are all "online order only". Wait, What? Your website said they were in stock and I could pick them up. Apparently, she was aware that the website was wrong. I then try to ask her what keyboards were available, that I did not want to spend $150 on a "gaming keyboard". She tells me, "There are all over on isle 3." Really? Is that the level of service you are going to provide to your customers? You could have pulled out a tablet, looked up what you had in stock and filtered on what I was looking for and then maybe point me in the direction. Nope, She only said I could find them over on isle 3. Classy. I then explained that the stock they had was few and far between. Instead of offering any other help, she suggests I go buy it somewhere else.

If this is the level of customer service that you are going to get going to Office Depot, it is no wonder that the store is empty. I am better offer buying my office supplies elsewhere. The two young girls working there also need to probably find work elsewhere because their customer service skills are lacking with the ignoring of customers and the "Hey Mr Customer, you can help yourself. Those products are...

Looking for desk and chair for home office. Had specific idea of what wanted and had not found. Time to make purchase visited Office Depot because of display items to see porportions and comfort. Selected a desk...on sale...and an accompanying chair that was able to try out on site. Assembled one person total 2.5 hours desk and chair all parts included and holes drilled appropriately. This task checked off list ready to move forward using the desk and chair. Thank you Staff who patiently and courteously helped in the selection process, speedily checked out and helped load in vehicle.

Decided to stop at another Office Depot on the way home look for future desk accessories and other items. Met and greeted courteously with speedy checkout.

Thank you Office Depot for helping me to accomplish tasks set and moving...