Kobe Steak House & Sushi — Restaurant in San Marcos

I wish I could have given 0 Stars. My husband had a taste for sushi to celebrate his birthday. I'd heard the food was good here so we were excited to try it. Unfortunately, the short experience we had here was horrible. Upon pulling up there was equipment outside and few cars. So my husband first peeked his head in and asked the front staff person if they were open. He responded that yes the sushi side was open but not the Hibachi. As my husband beckoned for me to come out the car to come in, we noticed a female staff person peering out a window at us. It was clear she did not think we could see her. My first instinct was that we were not welcome there, as I had experienced something similar at a restaurant in the past. My husband waved. Upon entering we were escorted to a booth without any utterance of a word. Once seated, menus were placed in front of us and the waiter asked for our drink order. He then went to the only other customers in the restaurant and socialized and conversed with them for about 5 minutes (yes I checked my phone). He brought back our water and left without giving us the opportunity to ask questions about the menu or order an appetizer.Then he went to the bar and began watching tv. At that time I decided given the poor customer service and lack of care for our business, we would take our money elsewhere. Once I left, I called the restaurant. I asked to speak with a manager and the person explained that he was the manager. I asked his name and his response was "Who is this". I explained that I was a customer that just left the restaurant and could I have his name. He finally said "Jeffery" In fact, after I confirmed, he was also the host/waitperson that sat and waited on us. I asked if I could have contact information for the owner or a corporate number and he explained that was him as well. When I began to explain that we left because of the poor customer service and lack of attention to us as customers, he exclaimed "We do not need your people here!". At that point I realized our mistreatment was based off more than just a staff with bad attitudes, but due to our appearance. I cannot pinpoint if it was our African American race or something else, but I cannot believe the poor treatment we received at this establishment. I will never return nor encourage anyone else to spend your money or time at this restaurant. No food is tasty enough to waste your money on rude, disrespectful owners and staff. I am a Texas State alumni, former employee, current Graduate student and San Marcos resident and will be sure to let all those I associate with in those capacities do give this restaurant any business. We decided to go to Wok n Roll Chinese and Sushi down the street and had a pleasant experience with great customer service, tasty food and the fastest service at an Asian restaurant...

Came here with my Girlfriend after going and racing some cars in Austin.

First and foremost I did not try the Kobe, We tried the Beef Yakki, So this review is based off that and atmosphere along with the service!

The Food Let me tell you, I am not sure if I was starving or if this was seriously the best piece of food that ever touch my mouth, because WOW. The flavor that I got from the beef was absolutely perfect! Let's start with the soups, I got the Miso and girlfriend got the Onion Soup, The miso didn't taste very "Miso" You know that cultury taste, it was pretty watered down, the Onion soup however was awesome! Had the perfect balance of onion flavor in it! Now the main dish, As mentioned the beef was superb! It had a semi salty/Smokey/grilled taste, mixed with the veggies that also captured the flavor, the steam rice was a great pallette cleanser although I did ask for Teriyaki sauce on the side to pour on top so that sweet salty balance was great! Girlfriend got the fried rice and that to was tasty! Although it was not a pallete cleanser as it mixed with the saltyness of the beef, but still good!

The Atmosphere The vibe was well, Japanese! Some fishy smells at the front door but more beef as you walked in. Overall was very pleasant smelling, the vibe was also nice, very laid back and relaxing, mix of people in street clothes and business casual, it was lunch time so not sure if the style changes though and into the night

The Service At first I was already catching a bad vibe from the hostess at the front, we waited 10 minutes just for someone to come greet us, even then she didn't apologize for the wait she just got my name, after waiting about 25 minutes we went back in where she just asked for my name and walked us to the table, Didn't ask how our day was or how long we waited which was unfortunate and not very host like. After being seated the waiter didn't arrive for about 10 minutes but he apologized for the wait and immediately asked us what we'd like to drink, after we ordered he made sure the soup came to us asap so we weren't waiting without food! He definitely changed the mood and I'm super grateful for that of this review could have gone a different way.

Overall: The food and vibe was great! Seriously appreciate the server for changing the mood and pepping us up! The hostesses could definitely be friendlier... But as mentioned great food, great atmosphere, I wish it was closer to San Antonio so I can go there once a week but I will definitely be returning to this location (By the way for those who say there is one in SA, it must be a knock off because the food there was extremely different and there will be a separate review for that location)

Thanks for making a great day even better Kobe of San Marcos! You...

This was a celebration for my Grandson who wanted to eatvthere. It was a Saturday night.

First, finding parking was a nightmare. Had to walk across the parking lot several lanes away from the

2 out of 3 of my arrived at 7, ahead of the 7:30 time that we were supposed to be seated for the Hibachi. 1 party member was not there.

After about 40 minute we're told our table is ready. But the party we were waiting for was finding parking. Which was limited.

We were told we'd get the next table. The party we were waiting on arrived. I announced we were now all there. But they seated a group of 4 instead of us.

Then they told us to stand by the bar. Where we were constantly being asked to move so waiters n guests could get by. I had to sit down and drink a glass of water at the bar so as not to be in the way, also so I didn't fall out. I have a problem with crowds, heat waiting, n small spaces.

One of the three in our party waited outside so I walked out to speak with them.

After another 40 minute wait, I called checked on our table, they acted like they didn't know we were waiting. So I walk in, and now they seat us.

The AC in the Hibachi area was not working well, there were fans scattered around. Uncomfortable was putting it mildly.

The food was bland, there were mixups in the order, one steak was over cooked. The server didn't know how to do many tricks like the egg crack, or the liquid pour, or the fire ring, and practically told us he was new and did good not to burn the food.

He dumped the food on all of our plates, my salmon wast burned n very over cooked.

The fried rice was just previously fried rice being heated and tossed around. No carrots, no scallions, no egg, no soy beans,. Just rice.

I asked for steamed rice, but was given the underwhelming fried rice. After I started eating it, then they come out with the steamed rice.

The waitress forgot the drink order, We got sushi with no side sauce soy sauce, no ginger no wasabi. We asked for to go boxes and had to wait 15 minutes for that before asking another...