Michaels — Local services in San Mateo

One thought comes to mind when entering Michael's: Endless opportunities for the creative artists we ALL are, even if slumbering in deep sleep for decades. The child in me comes back out, wether I go by myself or with my family. Something for everyone! And I mean Everyone! When the kids where younger we used to frequent Michael's on a twice a week basis, encouraged by our wonderful schools (Redwood Shores, and it's great many Blue Ribbon awards schools, mine went to one of those.... :-) ) and their love for creativity!!! On one of such occasions, I managed to "drag" along my "very busy" husband. Reluctantly he entered mumbling something like :" I'm not going to buy anything,....and about an hour later, as the five of us exited, everyone of us carried a Michael's bag. Yes! Even "the one(s)" who weren't going to buy a thing! Long story short: We love Michael's and you can find us there still quite often. One of my daughters is a second year Art student studying in Chicago. (Currently home...you know) Michael's has never deviated from the exceptional quality and it's extensive variety of products. Friendly staff is always available to help you find what you are looking for! All thumbs up to all of you at Michael's in San Mateo! We will be back !!!!!...

This is for their store pick up set up. I ordered something online, got email it was ready, okay so far so good. I get to the store and walk right past the shelf with all the pick up orders. They place it right by the entrance so if you doing know it's there you won'tbsee it and walk right past. I wait in line for a long time, while being ignored by the employees who are busy trying to shuffle everyone to the self checkout kiosks. Finally someone asks me what I want, and directs me to the shelf I already walked past. So then I go back, find a tag for my item cause it's too large to place on the shelf. Go back in line to be ignored again. Finally I just walk behind the counter and start rummaging through their oversized bin before an employee finally noticed me and explained it's in the cabinet next to that one. Way too much time for a simple order, and way too hard o get anyone's attention. If they wanted this pick up system to work they should've thought it...

I have always love Michaels selection and price, my girlfriend loves this place. However, that one employee wasn't so nice and really ruined the shopping experience. I was looking at some plain t shirts where Michaels was running a 3 for $10, I picked up one and didn't like the color so then I put it back, then that employee came right over (dropping whatever he was doing) and started folding the shirt I checked out and told me it took him an hour to fold those shirts, to which I understand but I wouldn't be able to see if I like the color or if it fits be before taking it out. Nevermind, I smiled and turned around, couple mins later I came back since my gf wanted 3 more for a project, my gf grabbed one extra so she put that extra one back, to which that employee came over again and stared at my gf like we intentionally made him fold more clothes?? I just don't get the...