Target — Local services in Sandy Springs

On the evening of December 18, 2024, at 8:00 PM, I arrived at the Target on Roswell Road to do some holiday shopping. While I was at the return desk, I noticed a man seated behind me, but I didn’t think much of it at the time. Once I finished returning my items and moved to the checkout line, I was surprised to see the same man standing directly behind me again.

As I was leaving the store, I was taken aback when he suddenly dashed up behind me, now wearing a Target vest, and requested to see my receipt. This caught me off guard, as I frequent this Target three to four times a week, and I had never been asked to show my receipt upon exiting before.

When I requested the presence of a police officer to clarify the situation, he informed me that the officer was outside and would only come in after he checked my receipt. He insisted that I couldn’t leave without showing it to him. I found this situation confusing and disrespectful, as I had done nothing to warrant such accusations of theft. With over 15 years of experience in customer service, I felt demeaned by the assumption that I was stealing.

When I spoke with Isaac Guerra, he appeared unfazed by the situation and was unable to explain the reason for my stop. As someone in a management position, he should have known how to handle a scenario where a customer feels disrespected. He failed to take any responsibility for the incident and did not offer an apology.

His demeanor suggested that he was more focused on maintaining his authority than addressing the concerns I had raised. I had expected a level of professionalism, especially given the nature of my complaint. Instead, I was met with indifference.

I proceeded to explain my perspective, detailing how the encounter had made me feel undervalued as a customer. Yet, Isaac's responses were dismissive, and he seemed more interested in justifying the actions of his team rather than acknowledging the impact those actions had on me.

It became clear that this was not just a failure on his part but a systemic issue within the organization. If management was unwilling to take customer feedback seriously, then how could I trust that my concerns would lead to any meaningful change?

After our conversation, I left feeling frustrated and disheartened. I hoped to see a shift in how customer interactions were handled, but without accountability from those at the top, I feared that nothing would improve. It was disappointing to witness a lack of empathy in a customer-centric business environment.

Returned...

Very frustrating interaction at Target with a person who was the “manager on site “ and another individual at the return counter. I had been in this store on two occasions in the past 2 weeks in order to exchange my soda stream CO2 canisters and was told both times that they were out of the pink bottles. I was advised to call before I came the next time. So I did . Upon calling this location a very nice young lady named Miya ( worked at the door as a security person ) put me on hold and took the time to check. After a few minutes she came back and told me that …. YES …. there were several canisters on site Upon going in to exchange and pick up the canisters, the “manager “and the assistant at the return counter again told me that there were none available. I couldn’t remember the security person who helped me on the phone and happened to get her name wrong but I told both of them that the person I spoke to assured me that there were a dozen or more canisters available. After trying to convince me that I probably called another store I showed them the number I called They acknowledged that it was their telephone number. I asked them to go back and check again and ……lo and behold the hidden canisters were found. No apology for previously wasting my time on two occasions, no mention that it may have been an oversight on their part. It almost seemed as if they were annoyed that they found them. When I went back to speak to the “manager” and I told him that as a customer and as a person who had been in the customer/ people care business for many years, I thought that a simple apology would be appropriate. Instead I was asked at least twice by the “ manager “ what sort of work I did. I told him that I was a physician…. He then bizarrely asked me “ what type?” The second time he told me that he wanted to go to medical school I just think that apologizing to the customer and and mentioning to your customer that you will make sure that you are sorry for the inconvenience is and should be part of customer service in any situation like this. Unfortunately that was not the case today at this location. The “ manager “ needs a crash course in customer care and not be focused on what his future plans are when he is speaking to a dissatisfied and...

The Only target I would visit in Atlanta for a reason but the Atlanta special version of rudeness of customer service has entered the game in this store today. Let’s say we hope for the best this store don’t turn into a local DMV.

Hopefully this lady will get fired ASAP as we can appreciate a promotion for Issac and K for both helping me and my friends all the time chatting & getting help through out.

This store didn’t burn down to ashes because my 50+ friend group and I have had great experience with everyone here on the customer service side of the department SHOUT OUT TO K.

One night is having a blessed with the manager Issac explaining to me the benefits of Target credit card at closing time (I even asked if I am interrupting and do I need to leave and he said I’m fine and chatted with me while it’s passed close time with a line of people checking out) One night is getting kicked out of a customer for asking for a return and rebuy and possible credit card signup at closing time.

With all the niceness from the actual person on the help desk, This dont-know-her-name lady power tripped her way to her co worker and me and yell at us passive aggressively after she heard me asking questions on above topics WHILE there’s people still in target.

I got better customer service in Edgewood and midtown than this lol.

Im sure no one likes you at work and let the regional manager print out this comment on your termination notice.

My 50+ group with local heads of education department from a few schools will not return to...