DSW Designer Shoe Warehouse — Local services in Sandy

Been shopping here for 7 years and the service was always good, but my last two visits here were met with unfriendly staff and a lot of issues with check out using coupons. Staff communication on whether or not I can use certain coupons with each other were non-existent. Mistakes were made by the cashier when checking out in regard to application of coupons but I never received a sorry or any help in fixing that mistake. I instead got told "no" whenever I tried to suggest a solution. I think management needs to re-train their staff on how to communicate more effectively with their customers as well as "HELP" their customers out when they don't understand a policy or rules about coupon use and be able warn their customers about how the two coupons will not work on the same transaction instead of taking the client's coupons, not using one of them, and not tell the client about it. The loss of discount is minuscule and not something to be upset about; but the way that I was treated by staff however, is just sad and upsetting. When I came back in to ask them about the transaction, they told me that "the rules are written on the back of the coupons, so you should have known," and "it is not our responsibility to tell you the rules of the coupons." This is just sad to hear because the staff lacked communication on their part, caused a mishap, but did not take responsibility for it. They instead blamed me for their mistakes. Anyone wanting to use coupons at this location should be careful and double check the screen before paying, because the staff can screw you...

They had what I needed thank goodness because it was the last in stock. I took them up to the front, the chip reader kept saying remove card so I did. Then she said “no, no, no! You take out too soon!” I said it told me to. Anyways it said chip card error and she told me it was not them, it was my cards fault. Yes, that is a quote. Then she grabbed my open purse and moved it to the side without asking, grabbed my card and gave it back to me and said this is your cards fault. Well I just paid cash, went next door and used my card with no problems. If I didn’t really need the shoes for a wedding I would have gone somewhere else. VERY RUDE! No customer service! You don’t grab someone else’s “open” handbag and move it. Ever. I did tell her to please don’t touch my personal items. That’s when she grabbed my card and gave...

The staff is always nice and helpful but their shipping center and/or corporate office is a different story. This review is deserved by the organization as a whole, and not this particular location. I recently returned a pair of shoes that were ordered online, to order a smaller size and was sent a larger size instead. The person at the store helping me didn't make the mistake as my receipt showed the correct size.

I ordered another pair while visiting the store, as this location didn't have my size (except for the display shoe, which was a little beat up). When I received the shoes, they had clearly been worn. The soles are white and were clearly dirty and the leather had scuffs and creases. Very...