Five Guys — Restaurant in Sandy

Rude staff! The food has always been great but today the service that I experienced in the Sandy Utah location was beyond terrible. The gal(she said her name is Sally) taking my order was not helpful in placing a large order. As I selected the toppings for the burgers it became a cluster. I commented that it was so confusing and she responded “you’re the confused one”. Rather than say something I regret I said that I can’t order from u and walked away. I wrote the order on paper for the whole family gave my mom my credit card and my mom went to place the order. The male (who said his name was William) taking her order insisted on seeing my ID (looking back now it seemed as if he was trying to get me back to the counter to add his 2 cents). As I went to the counter “William” took it as an opportunity to tell me that I was the problem and how I was the rude one. I told him that Sally should not talk to customers the way she did. I was looking for the names of the employees on their shirts or a badge and William said “you need glasses or something cause you look old”. I took back my credit card and told him to cancel the order He then proceeded to tell me to leave and reiterated it by telling me to “get out”. I asked him if he was the manger and he responded by saying he is a manager in training. I told him that I would like to speak to the manager and William said he would love to get the manager so he could watch him throw me out himself. I asked William if he thought the owners would appreciate how he represented the restaurant and William said that he didn’t care about the owners or what I told them because they steal from him anyways. Kameron who said he was the manager eventually came and talked to me at the counter. Interestingly enough he seemed to defend William and Sandy. He tried to interpret what she meant to say rather than explain why or what she said. He didn’t believe that she told me that I was the confused one. All I know is that I was starving and the additional 6 members of my family were hungry too. I have never been spoken to in the fashion while soliciting a business. I was about to leave $60 for some burgers fries and shakes. What happened to the customers always right (within reason right!?). I will be contacting the general manager and will see how they resolve this situation. I get that unemployment is low and maybe there r slim Pickens for employees...

I am not going to mince words here when I say that this establishment was singlehandedly the most demonic franchise that I have ever visited. Not only are the prices a little high when put against comparable joints, but they served me one of the most pathetic BLTs that I've had the displeasure of consuming in years. The ratios were awful (way too much bacon and not nearly enough lettuce) and the textures were even worse (tomatos felt like they just got taken out of the freezer and the bacon was far too crispy). They also include cheddar cheese on the BLTs for some reason (mine arrived with cheddar even though I requested no cheese). Like to be fair this is supposed to be a burger joint, but given the small menu size it is unnacceptable in my view to offer such an embarrassingly underwhelming menu option such as their BLT.

But while that aspect of this 'restaurant' is obviously regrettable, it is not the reason behind the 'demonic' aspect of the building. The true cause is the fact that the interior design consists of walls plastered with self-congratulatory news/magazine articles proclaiming the virtue of Five Guys. I suspect that these articles serve two purposes: first, to stroke the clearly massive and insecure egos of the founders of Five Guys (like many business owners, being plagued by massive insecurities that can only be soothed by surrounding themselves with hundreds of articles proclaiming that they are God's very special and creative Good Business Boy for their travails). The second is to subtly gaslight the customers into mistakenly beleiving that this institution deserves even a crumb of respect by presenting them with what would seem to be evidence to the contrary. Either way, this obvious attempt at psychological warfare is not going to be effective at anyone whose brain is more developed than that of a preschooler's (which isn't saying much considering the country that we live in), and it makes the entire building have a tacky and chintzy look to it.

To me, it just seems that the owners placed these articles everywhere because they want to constantly remind you how good the restaurant is, which is a smart move because if you go by the actual taste of the food, it sure is really easy to forget.

At least the...

My family was in the mood for good, 'restaurant quality' hamburgers last Sunday evening, and we were delighted to find this place was open. A client of mine recommended Five Guys for their gourmet cheeseburgers, delicious shakes, and overly generous portions of fries. They did not disappoint! These burgers are freshly made, grilled to perfection, are deliciously customizable, and have a mouthwatering variety of toppings. The impressive portions of fresh fries you'll find overflowing in your bag, paired with their phenomenal fry sauce are sure to satisfy that fancy fry craving. 4 chocolate Milk shakes, 4 orders of fries, 4 fountain drinks, and 4 (small 1/4lb) cheeseburgers later---our bill was just over $60. Definitely delicious, but priced a little to high for my taste. Now that I'm privy to the generous portions, next time I'll order accordingly to better suit my budget. Overall, the food was fantastic, and the service was superior! 5 Stars for...