Courtyard by Marriott Salt Lake City Sandy — Hotel in Sandy

I stay at this hotel about 3 weeks a month. The front desk and Bistro staff are super nice, and very accommodating. The lobby and the immediate area look pretty good, but you don't have to go far for the facade to wear thin. ||||First, when you hit the elevator, you notice how slow it is/how long it takes for it to arrive. The doors open and you see the dingy carpet inside, and the dinged up walls of the elevator. After a creaky, sometimes lurchy, ride to your room, you get off on a drab floor with carpet that has seen better days. Not quite as bad as the carpet in the elevator, but not far off. ||||You get to your room and again, on the surface things seem to be good. Over the last year, the hotel has installed new 49" televisions hooked up to DirecTV, along with a couple streaming service apps available. But wait until you try to watch one of the local network affiliates. The picture is superstretched, and extends off the screen to the left (which is obvious when you watch morning news casts and see a seven day forecast, and the first day on the left is cut off). ||||In the last 9 months or so, the rooms have all gotten updated thermostat controls for the HVAC units, so HVAC reliability has improved. Still, the units are in dire needing of a thorough cleaning - there are rooms I've stayed in where, if you leave your HVAC fan on overnight, you wake up in the morning and there's a layer of dust on everything on the cabinet - which must be a good 10 feet long. Just imagine - you've been breathing that garbage in all night!||||Then there's the plumbing. Almost every room has either a slow draining sink and/or a slow draining shower. On the sinks, if you turn the water on and wait for it to get hot to wash your hands, by the time you finish washing your hands, the sink is backing up. Same with the shower - start the shower and wait for the water to warm up. About the time you get in there and get the water adjusted, you'll notice that the water level in the shower start to rise. ||||Lastly, let's talk about the "suite". What a joke this thing is. Same furniture as the rest of the rooms. Actually, in the bedroom part of the suite, there's a couch that looks like someone left on the side of the road. The sink area of the suite is ridiculous - you have this HUGE countertop, with the sink stuck to the far left side. There's a big mirror centered above the sink...but the mirror isn't the same size as the counter, so it comes short of the left side wall by about a foot. There's a single light hung in the center above the mirror. So, if you're a man trying to have a shave in this suite, you're having to lean over to your right, and the lighting is horrible - OK on the right side, but your left side is in shadow. On the living room side of the suite, as I said, it's the same furniture you see in the rest of the rooms, arranged haphazardly. You have a single floor lamp behind the couch in the corner, and the single lamp by the door. There's an area that appears would be for a bar, but there's no sink, no refrigerator...just drawers and a cabinet. Not sure what this is supposed to be.||||As I said at the beginning - I stay here a lot. I have shared these concerns over the years. Some have gotten better (the HVAC used to be even more of a crap shoot), but for the most part, there doesn't seem to be any interest in improving this property, or even taking a more pro-active approach in maintaining the property. Shame on you, Marriott, for...

The common areas in this hotel look great, are very well maintained. Some of the staff are SUPER friendly - especially if you arrive in the late afternoon/evening. Once you step into your room, the picture starts to change. Again - on the surface, it looks good. The rooms are always spotlessly clean. But then you start to notice things. Sometimes when I turn on the TV, I get sound but no picture. Sometimes you get picture, but no sound. Turn it off and back on, and voila! You get both. Since they use one of the satellite systems, at the slightest hint of rain, your TV reception gets really choppy. My colleagues and I have all had multiple rooms where the HVAC doesn't work at all, quits working, or doesn't work properly. Since this seems to be an issue throughout the hotel, why aren't they just replacing them all, instead of waiting for a guest to be inconvenienced? Get ready for bed and want to plug your phone in next to the bed? Great - there's an outlet conveniently located right next to the bed! Bad news though - that outlet is so worn out that your charger won't stay plugged in, so you can't use it. Again, this seems to be an issue in every room, so why isn't it being fixed? Recently, I was put in a room that had a refrigerator wedged into a space that was too small, so the cabinet door wouldn't even close. It's obvious someone recognized there was an issue, because the back of the cabinet was cut out to try to give the fridge room out the back, but it still doesn't fit. So you just say "MEH!" and shrug it off?!? All in all, not a bad place to stay, but I've stayed in...

This hotel is not convenient to go skiing. It costs at least $22 round trip daily just to go to UTA bus which is free for pass holders and otherwise $4.50 each way. They staff do not seem very knowledgeable on ski transports. On the phone b4 booking they said there is shuttle outside the door, well there isn't or it may cost $88 daily! Taking left to mountain is about $26 but there will not be any driver taking you back. UTA started working on Nov 29th while the staff told me on 27th to take uta! Imagine what would happen if I had not checked uta site myself. I called them from my room to let them know ski bus doesn't start till Nov 29th w the hope of not giving inaccurate info to other guests. When I had called b4 booking, I was told that the manager loves the mountain and may just come skiing w you, well, she is a snow boarder! So she could not even show Alta and she wasn't in at weekends and no such offer to help anyways. Do not rely on the info u hear from staff and check for urself. I saw people smoking weeds or look like an addict just outside. One morning just after 5 am someone hit my door, thank God for the locks and then later when maintenance came for sink stopper problem, there was a packet for cigaretter right by my door which confirmed someone hit my door that time and probably not in a...